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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,254 Reviews

4,254 Reviews of Jim Butler Chevrolet - Service Center

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December 02, 2022

Incredible service - incredible team. Top notch experience every time. This type of service so what will keep me a JB Chevrolet customer for a long time. More

by LINDSAY.A.SHOEMAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
Dec 02, 2022 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! Feel free to reach out to us if you need anything. Have a wonderful day.

December 01, 2022

Came in for a oil change only and waited in lobby for 3 hours for car to be returned. More

by 2045carguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Dec 01, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. We hope that our efforts to improve are evident in future visits.

December 01, 2022

Price increases on oil change/basic maintenance have gone up too much. I will likely start going to an independent shop for repairs and maintenance. More

by thecarmanstl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that you feel this way. As you can tell nowadays, everything is going up. We have to advise that going to independent shops may void your warranty. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

December 01, 2022

Very bad experience with the service department did Not do what was expected & not cooperative More

by stevebarnes396
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
Dec 01, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. Our records indicate that you came in for ta recall and we completed it. If you would like, please reply to me directly at toden@jimbutlerchevrolet.com with how our team was uncooperative and how we did not do what was expected. I look forward to hearing from you.

December 01, 2022

Wouldn’t tow car due to Jim butler improperly installing tire and not owning up to it More

by kamper_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Perez
Dec 02, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We would like the opportunity to further look into this, but we need additional information. The service manager and I attempted to call you but was forced to leave a voicemail. If you could call the service manager, Gene, a call back, he can be reached at 636-717-3030.

November 29, 2022

Good communication with me during my appointment. The service was done sooner than expected. Courteous employees More

by schleip1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Nov 29, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

November 29, 2022

I was not overly impressed with the oil change service. I was surprised they did not top off the fluids. For (approx.) $80.00 you would think that they would have filled the windshield washer fluid reserv More

by james_leiber@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We encourage you to stop in for us to top off your fluids. I will be sure to speak with the service manager regarding this concern. We look forward to your next visit.

November 28, 2022

I scheduled my service online witch is really easy to do. Service was quick, and all staff were very polite and curtious. More

by bldawgone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Chris Brinley, Lindsey Chaney
Nov 29, 2022 -

Jim Butler Chevrolet responded

We're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 27, 2022

Jim Butler service is always courteous and helpful and informative. I have accumulated over 200000 miles on several vehicles and 150000 miles on another vehicle without any breakdowns on the road More

by johnmcdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Jim Butler Chevrolet responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 27, 2022

Robert Mason was a fantastic person to work with. He made sure what I wanted was as important to him as it was to me and went way above and beyond to ensure I was able to get what I wanted. Thank you More

by charlene.cox02
Recommend Dealer
Yes
Employees Worked With
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Mason
Nov 29, 2022 -

Jim Butler Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Jim Butler Chevrolet, INC.. We hope you have a great day!

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