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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,287 Reviews

4,287 Reviews of Jim Butler Chevrolet - Service Center

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November 28, 2022

I scheduled my service online witch is really easy to do. Service was quick, and all staff were very polite and curtious. More

by bldawgone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Chris Brinley, Lindsey Chaney
Nov 29, 2022 -

Jim Butler Chevrolet responded

We're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

November 27, 2022

Robert Mason was a fantastic person to work with. He made sure what I wanted was as important to him as it was to me and went way above and beyond to ensure I was able to get what I wanted. Thank you More

by charlene.cox02
Recommend Dealer
Yes
Employees Worked With
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Mason
Nov 29, 2022 -

Jim Butler Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Jim Butler Chevrolet, INC.. We hope you have a great day!

November 27, 2022

Jim Butler service is always courteous and helpful and informative. I have accumulated over 200000 miles on several vehicles and 150000 miles on another vehicle without any breakdowns on the road More

by johnmcdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Jim Butler Chevrolet responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 25, 2022

Lack of communication Appointment was Wednesday morning, no response until I called Friday afternoon. Said they fixed flat tire but it lost air pressure before a drove home. More

by DJVCPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed service advisor, Tyler
Nov 25, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

November 25, 2022

Horrible timeline to diagnose, which costed me so much money, and Horrible experience because I was not communicated everything I needed before I got there. Horrible experience, and wasted money. More

by stylistdh33
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
Nov 25, 2022 -

Jim Butler Chevrolet responded

Thanks you for taking the time to leave your feedback. We apologize that your experience didn’t live up to your expectations. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

November 24, 2022

Chris the technician was very helpful and accommodating. Little longer wait than expected but got everything completed. Nice waiting room! Thanks, More

by redtopranch48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Your satisfaction is very important to us. We hope to be of service to you in the future.

November 24, 2022

Every one was nice, no problems and quick turn around. Great waiting area and enjoyable experience. More

by n.pallme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Gene Wondell
Nov 25, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit.

November 23, 2022

Jim Butler is a clean facility. My previous visit I got a oil change & tire rotation. I didn't receive my point inspection that comes with that. Overall I was not satisfied with thi More

by unclebub_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that you were not satisfied with your visit. I had your multi point inspections emailed to you using the email we have on file. We hope that our efforts to improve are evident in future visits. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

November 23, 2022

Honest reliable service and very friendly staff! Oil change, tire rotation and air cabin filter. Reasonable price. More

by farmoffive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill, Melissa Perez, Gene Wondell
Nov 25, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We are glad that your experience lived up to your expectations. We hope to be of service to you in the future. Take care!

November 23, 2022

If I get any more requests for reviews after ANYTHING. I will not purchase another GM vehicle, nor will I ever step foot in a GM dealership again. TO BE CLEAR, Jim Butler Chevrolet was fantastic. GM, ho More

by jbpref15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again, even if you don't buy GM products, we sale others!

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