Tj Watkins

Jim Butler Chevrolet responded

Thank you for your feedback—we truly appreciate you bringing this to our attention. We’re glad to hear that everything else about your visit went well, but we’re sorry to learn about the inconvenience with the alignment. Properly checking alignment after installing new tires is important, and we understand your frustration with having to address that afterward. Your comments have been shared with our team so we can ensure we’re being thorough and consistent with every service. We appreciate your honesty and hope to have the opportunity to provide you with a fully seamless experience next time.

Jim Butler Chevrolet responded

Thank you for the great feedback! We’re glad to hear you had such a positive experience and that their honesty and knowledge really stood out. That’s exactly the kind of service we strive to provide. We truly appreciate your recommendation—it means a lot to us!

Jim Butler Chevrolet responded

We’re really sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. This is not the level of service we aim to provide. We understand how frustrating it is when an issue isn’t resolved, and we sincerely apologize for any miscommunication along the way. Regarding the battery, our recommendations are always based on the condition of the component at the time of inspection, but we understand why that may have been unexpected given how recently you purchased the vehicle. As for the recall, we’d like the opportunity to look into why that wasn’t addressed during your visit and make sure the correct steps are taken. Your concerns matter to us, and we would appreciate the chance to review your visit in detail and work toward a resolution. Please feel free to contact our service manager directly at 314-274-1687 so we can make this right. We truly value your feedback and the opportunity to improve.

Jim Butler Chevrolet responded

Thank you so much for taking the time to share your experience. We appreciate your honesty and understand how the process may have felt a bit confusing at first. Every dealership handles things a little differently, and we’re glad that once the steps became clear, everything went smoothly for you. It’s wonderful to hear that the test drive helped you find the perfect fit — even if it wasn’t originally on your list! The Chevy Trax is a fantastic choice, and we’re thrilled that you’re tremendously happy with your purchase. We’re also delighted to hear that Michael Taylor took great care of you throughout the sale. We’ll be sure to pass along your kind words to him. Thank you again for choosing us, and we hope you enjoy every mile in your new Trax! If you need anything in the future, we’re always here to help.

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

Jim Butler Chevrolet responded

Thank you for sharing your feedback. We’re truly sorry to hear that you had to replace two front tires so soon after your purchase — that’s definitely not the experience we want for our customers. We’d appreciate the opportunity to look into this further and make it right. Please reach out to our sales manager directly at 636-208-6033 so we can review what happened and find a solution. We value your business and hope to restore your confidence in us.

Jim Butler Chevrolet responded

Congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!