Jim Butler Chevrolet - Service Center

Always do a great job for us! —with smiles and kind words.Thank you ,Mary B. —with smiles and kind words.Thank you ,Mary B. More

Service department was very helpful and professional. It was a busy day, but they were on top of things , got my truck in right at the scheduled time - free coffee while I waited on paperwork, Finished t It was a busy day, but they were on top of things , got my truck in right at the scheduled time - free coffee while I waited on paperwork, Finished the recall issue faster than expected - even offered to shuttle me to work! Very efficient More

Service department staff is very courteous and efficient. Any problems are accurately diagnosed and fixed. Any problems are accurately diagnosed and fixed. More

They were very quick about getting my cars maintenance done and getting me on my way done and getting me on my way More

Dealer staff is very courteous, and helpfully Work was performed quickly and finished before time promised Thank you performed quickly and finished before time promised Thank you More

This dealership has great workmanship, and the staff keep the client well informed regarding a vehicle's analysis and progress. the client well informed regarding a vehicle's analysis and progress. More

Even with an appointment a week in advance it took 2 1/2 hours for the service, with NO updates along the way. I also indicated I was getting a low coolant indicator light that went off after a couple minu hours for the service, with NO updates along the way. I also indicated I was getting a low coolant indicator light that went off after a couple minutes driving. This WAS written up when I arrived but after the vehicle was finally ready, there was absolutely NO mention to me or in the paperwork of what, if anything, was found. I had to walk out to the desk and ask about my vehicle. More

Had an issue with the a/c in my 2015 Equinox, so i called the dealership to get an appointment. I wanted to get it in on a Monday so that it would hopefully get done by Thursday since we were leaving for out the dealership to get an appointment. I wanted to get it in on a Monday so that it would hopefully get done by Thursday since we were leaving for out of town on Friday. Got my appt scheduled for the following Monday (approximately a week later). Brought the vehicle in on that Monday for my 7:45 appt. and discussed what the symptoms were with the a/c issue and what steps I had taken. Also added an oil change to the service request. Ticket was written up and signed. I was then told that they would get back to me within 48 to 72 hours with a diagnosis. I guess it was my mistake for not stressing that we needed the car for our Friday departure By Thursday morning we still had not received a call back with the diagnosis. I called and asked for our service rep and was told he was with a customer and that they would have him call me back. By noon I had still not received a call so I called back and was told the same thing. At about 3:00 I called back and again was told that he was with a customer. I told the operator that I the car went in for service on Monday morning and it was now Thursday afternoon and that I still did not have a diagnosis. After a short time my rep came on the phone with a diagnosis. Needless to say that the car would not be ready for us to use for our trip. I would like to know why they had me bring the vehicle in on Monday if they could not diagnose the problem until Thursday afternoon? I have purchased two vehicles here and the buying experience was great, I have no problem with the service of the vehicle - the a/c works fine now. Not real pleased with the customer service/lack of communication More

So glad I brought my vehicle to this dealership. After 3 attempts with another dealer to diagnose a problem with no success, I decided to try another dealership. After a couple days, Jim Butler was After 3 attempts with another dealer to diagnose a problem with no success, I decided to try another dealership. After a couple days, Jim Butler was able to find the issue and work to get it fixed as quickly as possible. Just got my vehicle back and so far so good! More

Thank everyone at Butler for taking the time and having the patience to work with me on every issue I come to them with. the patience to work with me on every issue I come to them with. More