Eric Ruchala

I like my car allot thanks Jim Butler for a wonderful fun filled time. 15 filled time. 15 More

by APROBST04 Verified Customer Verified Customer

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Terrible experience and continues to get worse. I purchased a certified pre-owned vehicle in late Oct 2023. The vehicle's fluids were never filled and they did a very poor job of detailing the car I purchased a certified pre-owned vehicle in late Oct 2023. The vehicle's fluids were never filled and they did a very poor job of detailing the car dead bees were in the A/C vents. 2 weeks ago my transmission went out. I had the vehicle towed here and for it sat there for 2 days before ANYONE reached out to me to go over the warranty process and they only did so because I called and complained. This Monday I picked it up after the transmission was replaced and drove home. When I got home my key would not come out of the ignition and it did it again the next time I used it. I came back Tuesday morning to have them look at it. They said it would take 30-45 mins. We waited for over an hour and decided to go back and ask how it was coming along. He then immediately pulled the car up. My time is very important to me, and I was missing work to deal with this, so it was extremely irritating that I wasn't called Immediately when it was done. I got home and my key is still getting stuck in my ignition, I noticed dents ALL OVER the hood and roof of the car that were not there before it was towed there. Update: I have updated my review to be more fair. They were able to replace the ignition and another part underneath the vehicle and sent it over to a Honda Dealership just to make sure it was being correctly repaired, I guess. I was worried they would charge me for these repairs but they did not. I still had issues but to be fair they have upheld their side and done what was needed to get everything repaired. More

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Mechanics looking to take advantage of double charging labor to related repairs already covered by the labor of a specific repair requiring the R&R of those parts anyway. Not all people are ignorant. I labor to related repairs already covered by the labor of a specific repair requiring the R&R of those parts anyway. Not all people are ignorant. I got proof from other repair shops doing the same repair for 1/3 the costs. More

by BOWLERTHURSDAY Verified Customer Verified Customer

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Eric was very good . He answered all my questions that I had and even called me after hours to answer a question I had about the car I bought . Very customer friendly and He answered all my questions that I had and even called me after hours to answer a question I had about the car I bought . Very customer friendly and great to work with . Thank you very much for being honest about the car . I bought the car online and was a little skeptical at first but Eric reassured me that everything would be fine as far as transferring funds from my back to the Chevy dealership. I was. A little nervous it being with all the scams out there but everything went fine and my car was delivered to me the next day . Thank you ! More

by TLOCH1 Verified Customer Verified Customer

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Eric Alex and all the maintenance people were incredible definitely would recommend buying your vehicle here definitely would recommend buying your vehicle here More

by SETHRUSK84 Verified Customer Verified Customer

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I have purchased many work trucks from Tim. He is always very professional and fair. I have also referred many friends and family to him and the Jim butler family. Everyone purchases from them He is always very professional and fair. I have also referred many friends and family to him and the Jim butler family. Everyone purchases from them and continues to be happy! More

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Everyone in this dealership was so friendly and welcoming. I would never go anywhere else to purchase a car. welcoming. I would never go anywhere else to purchase a car. More

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Was able to get me into a vehicle and kept fighting for me and my family to have a hood and reliable vehicle for us and our kids great customer service. me and my family to have a hood and reliable vehicle for us and our kids great customer service. More

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I’ve e used this dealer for several years now and my experience has always been great buying and service. experience has always been great buying and service. More

by rtchallenger426 Verified Customer Verified Customer

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Bought a certified Buick and thought it should be top notch, Not so much, brakes were bad from jump, had less than 5,000 the first year and all the rotors were bad. Just traded it instead of messing wit notch, Not so much, brakes were bad from jump, had less than 5,000 the first year and all the rotors were bad. Just traded it instead of messing with it. Additionally don't buy the tire and dent protection. cant get money back. More

by LT372 Verified Customer Verified Customer

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