Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,310 Reviews
Call Service Center (636) 349-3222

4,310 Reviews of Jim Butler Chevrolet - Service Center

Sort by
February 10, 2025

I went to have a new key programmed. I arrived an hour early. I live an hour and a half away. My appointment was at 1030. At 11 I asked where they were with my truck. It was not done. A More

by EAFD514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didnt work with any of these people
Report | Print
Feb 13, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. Your appointment time is set aside for you to speak with your advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits for the next appropriate service technician to service your vehicle. In some cases it can take up to 3 hours to program a key to a vehicle. If you wish to further discuss your experience, please reach out to our service manager directly at 314-274-1687.

February 10, 2025

Kim kept us up to date on our repair. She is the only service writer we will work with. The mechanic called and asked questions which assisted him locating the problem. That was impress More

by jkhejnal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

February 10, 2025

Easy to schedule and everyone was polite. Work got completed as requested. Truck was left clean. More

by crvallandingham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

February 09, 2025

My car was checked in early and the work was done on time. They called me upon check in and when it was finished. More

by taylorlthuet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 08, 2025

too many emails no idea who help me they were at top of list word word word word word word word word word word word wordword word word word word word word word word word word wordword word word word word w More

by noone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Jim Butler Chevrolet responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

February 07, 2025

Exceptional Service - Professional --- was in to purchase a car. Not in for Service. Brian White was my salesman. EXCELLENT Stacey ? --- Finance EXCELLENT More

by MELISSAEMMENEGGER
Recommend Dealer
Yes
Employees Worked With
Brian White !!!!! 5 stars Stacey - Finance 5 stars
Report | Print
Feb 13, 2025 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

February 05, 2025

Very disappointed. Pulled into the dealership garage, it took almost 30 minutes before the Service Writer could wait on us. Once checked-in, the Service Writer did a More

by HARLEYMIKE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hunter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that there is a concern with your service bill. I am not able to look anything up with the information provided on this platform. Please reach out to our service manager directly at 314-274-1687 if you would like to further discuss your concerns.

February 05, 2025

I would not buy another car from this dealer based on the service after buying a used car and 5 minutes from dealer tire sensor light came on and 2 weeks after purchase check engine light came on service app More

by camrenr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Report | Print
Feb 11, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. If you wish to further discuss your experierience, please reach out to our service manager directly at 314-274-1687.

February 05, 2025

Had a recall on my truck,took it in and they had to order the parts,which took over a year to get the part in. Once it finally was installed all good to go. Disappointed it took over a year to get a recalled More

by ccrental09
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

February 03, 2025

Three weeks to get an appointment. Another week and I had to leave messages to find out the status of my vehicle. Only to be told. Parts were ordered and no rental vehicle available. More

by royboyjjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
Report | Print
Feb 10, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that your experience didn't live up to your expectations. If you wish to further discuss your experience with us, please reach out to our service manager directly at 314-274-1687.

1
...
16
17
18
...
431