Chuck Geringer

Jim Butler Chevrolet responded

Thank you for your feedback—we’re sorry to hear about the long wait. We understand how frustrating that must have been. While some recall items may seem simple, many require additional steps such as inspection, documentation, and ensuring the repair is completed according to manufacturer safety guidelines. That said, we absolutely should have done a better job communicating expectations and keeping you updated throughout your visit. We appreciate you bringing this to our attention and will use your feedback to improve our process and communication.

Jim Butler Chevrolet responded

Thank you for sharing your experience—we’re very sorry to hear this has happened. We understand how frustrating it is to deal with the same issue again, especially when it’s already been in for repair and it’s impacting your time and daily routine. This is certainly not the experience we want for our customers, and we would really like the opportunity to make this right. Please don’t hesitate to reach out to our Service Manager directly at 314-274-1687 so we can look further into the situation and get this resolved properly for you. We appreciate you bringing this to our attention and hope to restore your confidence in our service.

Jim Butler Chevrolet responded

Thank you for the great feedback! We’re glad to hear you had such a positive experience and that their honesty and knowledge really stood out. That’s exactly the kind of service we strive to provide. We truly appreciate your recommendation—it means a lot to us!

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We do hope we can be of assistance in the future. Take care!

Jim Butler Chevrolet responded

Thank you for the great review! We're happy to hear your oil change, tire rotation, and multipoint inspection went smoothly and fit so well into your day. It's wonderful to know the timing worked perfectly while you ran your errands. We truly appreciate your trust in our service team and look forward to helping you again in the future!

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.