Back

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,242 Reviews

4,242 Reviews of Jim Butler Chevrolet - Service Center

Sort by
March 31, 2022

They were very professional with how I was treated and they had my car done when they said they would More

by simpson.bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Apr 01, 2022 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Bill! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

March 31, 2022

Very disappointed I left my truck there for over a week and there where no rentals available until the 7 day!! My truck was damaged in that terrible parking lot , management was going to check cameras and More

by TWITTY_KIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Apr 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback, Kim. We share in your frustration with the lack of availability of rental vehicles. We wish we were able to get more vehicles from GM in order to expand our fleet, but due to the nationwide vehicle shortage, we are extremely limited in the vehicles we can get. Unfortunately, this can impact our customers. I will personally reach out to the Service Director to see why he hasn't called you and do everything in my power to have him reach out to you today. We're glad the greeter was a bright spot in your visit.

March 31, 2022

Overall bad service. When I picked up my car the right rear tire only had 20 pounds of pressure in it and there was an alarm on the screen saying such. Who is left over More

by micb77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob
Apr 01, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We want to do everything we can to make this right. Unfortunately, we are not able to see what you name is unless you provide it to us. Please reach out to Toni in our Customer Relations Department at toden@jimbutlerchevrolet.com with your information if you would like us to address this or any other ongoing issue.

March 30, 2022

Jim Butler has world class customer service experience. Whatever concerns I had about the vehicle I purchased they were on top of my concerns immediately. More

by lekardopitts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Jim Butler Chevrolet responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 30, 2022

Very helpful and curteous. Checked problem out thoughly and made sure my vehicle was safe for use. More

by timgmadd
Customer Service
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Jim Butler Chevrolet responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We're looking forward to your next visit with us!

March 30, 2022

Everyone one was very polite and very helpful. My car was ready to be picked up earlier than expected. More

by ladydivogt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Mar 30, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

March 30, 2022

They contacted me every day to give me updates to let me know the progress More

by Eric@razorsedgestl.com
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Mar 31, 2022 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

March 30, 2022

I got there about 7 am and left there at 8:15am They did a great job. More

by DT1706
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! We're looking forward to your next visit with us!

Mar 30, 2022 -

DT1706 responded

Dt1706@aol.com David taylor

March 30, 2022

Great dealership. Had my vehicle there early and it was no problem. Was done in a reasonable amount of time and was treated well when I picked it up. Glad I bought it More

by m_hofman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson, Melissa Perez, Mike Johnson, Gene Wondell
Mar 30, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 28, 2022

Courtesy driver was on time and very polite. Check out was reasonable and timely. Friendly people. More

by LOUISEGAYNOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Weltig
Mar 29, 2022 -

Jim Butler Chevrolet responded

Thanks for your kind feedback! We're glad to hear that you had a fast and easy experience with us! We hope to really wow you and earn 5 stars for your next visit!

...
179
...