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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,244 Reviews

4,244 Reviews of Jim Butler Chevrolet - Service Center

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March 22, 2022

They keep forgetting to reset my tire pressure monitoring system, even when I ask. Very frustrating since a tool is needed to reset it. More

by jckmstewart
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Mar 29, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that this keeps happening. I will be sure to speak with the service director regarding your concerns. If you would like to come back to have your tire pressure monitoring system reset or if you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

March 21, 2022

It was my first time utilizing the service department at Jim Butler. The staff was amazing and made me feel at ease. Took time to show me the waiting area and beverages. Gave me an estimate of the time it w More

by Bonnie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 21, 2022

I have always been treated kind and with respect each time I have brought my care in to be services. My service writers have been knowledgeable, honest and kept me updated while my car was being service More

by kileyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Merrick - 5 Stars
Mar 25, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 21, 2022

Since 2013 I bought my 2012 Equinox from Jim Butler, and have always taken it back for service. Everyone has been very friendly, and have made me feel as important as other costermers. More

by KATHY.WYNN
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 21, 2022

The service people are very friendly and helpful. When you set up an appointment you don’t have to wait very long to have your automobile serviced. More

by SSENCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

March 18, 2022

Had a great experience getting our fleet vehicle serviced at Jim Butler in Fenton. From an easy online appointment, to the video provided by the service tech in real-time as he was working on the vehicle - t More

by dleach1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Mar 18, 2022 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Until the next time we meet, take care!

March 18, 2022

since 2013 I have bought 3 new vehicles from your dealership due to the good service, the wonderful people that work there and the fair prices. giving a shout out to Heather Brown and Kayla in the se More

by crisgo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather Brown and Kayla in service, Kathy, receptionist, John Zensen, Jen Vawter
Mar 23, 2022 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 17, 2022

My vehicle is still not fixed. Ive brought it in multiple times for the same thing. Theyve kept my vehicle for a couple days each time. More

by jdv1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visits haven't lived up to your expectations. It is not our goal to leave our customers unsatisfied. If you would like to further discuss please reach out to me directly at toden@jimbutlerchevrolet.com. I would love to turn this experience around for you.

March 17, 2022

Great service technician was very knowledgeable car was returned quickly same-day service thank you More

by RICKHOLDMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Jim Butler Chevrolet responded

Hi, we are so happy to read such a great review about Jim Butler Chevrolet, INC.! If you're ever in need of more help, please let us know!

March 17, 2022

Always fast & efficient. to the point I think I should wait instead of drop off. Kayla’s communication was also appreciated. More

by taylormnoah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick?
Mar 18, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

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