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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,242 Reviews
Call Service Center (636) 349-3222

4,242 Reviews of Jim Butler Chevrolet - Service Center

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January 03, 2022

Great dealer to get your service done. Will continue to go here because of their knowledge and expertise. More

by wavydavy20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Willis
Report | Print
Jan 03, 2022 -

Jim Butler Chevrolet responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 03, 2022

In and out quickly! Minimum wait time. Great customer service! Everyone is so friendly and helpful! More

by data.nerd1205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton, Jr.
Report | Print
Jan 03, 2022 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

January 03, 2022

Great pricing on oil change and tire rotation. Disappointed on trying to sell me $250 worth of additional services. More

by mtobey1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Jan 03, 2022 -

Jim Butler Chevrolet responded

Hi, thank you for the high star rating! Please don't hesitate to reach out to us if there's anything more we can do!

January 03, 2022

Set up my appt. Online, got a ride to work n back, got a video from the technician showing what he did and the service rep worked with me for a good price. I don't know how much better it could be. :) More

by judewalk951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Jan 03, 2022 -

Jim Butler Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you, and have a fantastic day!

January 03, 2022

I had an appointment and it still took almost 2 hours for an oil change. Also, every time I bring my car in for an oil change extra work is suggested that really isn't needed. More

by lindy0
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
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Jan 03, 2022 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that your visit didn't live up to your expectations. We also apologize that your appointment time was not properly explained to you. This time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle wait for the next appropriate service tech. We understand that this process can be confusing and frustrating, however, we found this model to work best for the volume of customers that visit our service department. We are diligently working to improve wait times. We are doing things such as hiring additional service tech, building additional service bays, and revamping our scheduling procedures. We truly hope that our efforts are evident in future visits.

January 01, 2022

They were prompt and detailed in their service of my vehicle. Will be back soon! More

by beav71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saettele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Report | Print
Jan 03, 2022 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! If you're ever in need of more help, please let us know!

January 01, 2022

Everything about my experience with Jim Butler was great. Everyone was pleasant but professional and on time More

by lovehostas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Report | Print
Jan 03, 2022 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

January 01, 2022

I was told my sway bar rods were broken . when i got home i checked them to find they are not broken went back to the Dealer and spoke to the service Manager. More

by LZEPHYR314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Marshall, Mike Johnson
Report | Print
Jan 03, 2022 -

Jim Butler Chevrolet responded

Thank you for your feed back. We cannot apologize enough for this miscommunication. I can assure you that the service tech that put that on your quote has been reprimanded. We have refunded your card for the previous oil change and your next two are free. Our records indicate that you have spoken with our service director, however, if you would like to further discuss please reach out to me directly at toden@jimbutlerchevrolet.com.

December 31, 2021

They have always treated me with respect. They have explained to me what needs to be done now and the cost and what can wait. Thank You More

by SPFGUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Dec 31, 2021 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out to us if there's anything more we can do!

December 31, 2021

I was totally pleased with the service and the experience I had at Jimmy Butler Chevrolet Fenton More

by rfindley8709
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson, Gene Wondell
Report | Print
Dec 31, 2021 -

Jim Butler Chevrolet responded

Hello, we're glad to hear you enjoyed your visit. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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