Toni Oden
Toni Oden at Jim Butler Chevrolet

Toni Oden

Customer Experience Consultant

Jim Butler Chevrolet

759 Gravois Bluffs Blvd
Fenton, MO 63026

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3.6
11 Reviews
3.6

11 Reviews

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11 Reviews of Toni Oden

May 12, 2026

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Employee Rating

Will never take my car back. To many miscommunication s and rip offs. They never fixed the problem for what I brought the car in for. All so they told me I needed a new battery. More

by sbursey34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kim Hausmann, Tj Watkins

May 21, 2026

Jim Butler Chevrolet responded

We’re really sorry to hear about your experience, and we appreciate you bringing these concerns to our attention. This is not the level of service we aim to provide. We understand how frustrating it is when an issue isn’t resolved, and we sincerely apologize for any miscommunication along the way. Regarding the battery, our recommendations are always based on the condition of the component at the time of inspection, but we understand why that may have been unexpected given how recently you purchased the vehicle. As for the recall, we’d like the opportunity to look into why that wasn’t addressed during your visit and make sure the correct steps are taken. Your concerns matter to us, and we would appreciate the chance to review your visit in detail and work toward a resolution. Please feel free to contact our service manager directly at 314-274-1687 so we can make this right. We truly value your feedback and the opportunity to improve.

April 28, 2026

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Oil change and tire rotation and multipoint inspection here was optimal. I dropped it off 15 minutes before my appointment, went to ALDI and Walmart for weekly shopping and when I put the groceries in the More

by GravyGator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2026

Jim Butler Chevrolet responded

Thank you for the great review! We're happy to hear your oil change, tire rotation, and multipoint inspection went smoothly and fit so well into your day. It's wonderful to know the timing worked perfectly while you ran your errands. We truly appreciate your trust in our service team and look forward to helping you again in the future!

December 30, 2025

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Employee Rating

Jim butler is the worst DEALERSHIP that i have ever experience in my 73 years of life nothing but lies and B.S. on WARRANTY WORK if they can't fix the PROBLEM or know how THEY DENY THE WARRANTY so More

by mkreitler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tim Rhame, Don Bay, Doug Darr, Stacey Thornton, Chuck Geringer, Mike Marshall, Adnan Kahvedzic , Ken Peterson, Eric Ruchala, KIM HAUSEMAN WAS THE THE BEST AND SHE WROKE UP ONE DAY and RETIRED!!

Jan 02, 2026

Jim Butler Chevrolet responded

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that we did not meet your expectations. Your concerns about warranty work and communication are very important to us, and we take them seriously. We would appreciate the opportunity to learn more and address the issues you encountered. Please reach out to our service manager directly at 314-274-1687 so we can work toward a resolution. Your input helps us improve, and we hope to regain your trust in the future.

November 17, 2024

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Employee Rating

I have been coming to Jim Butler dealerships for 27 years now. Friendly service and integrity! More

by Dcasal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2024

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

October 26, 2024

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Employee Rating

I am happy I got a grate deal with your dealership I will tell everyone about it More

by kenfor.67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 01, 2024

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

August 23, 2024

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Employee Rating

Great experience purchasing truck. Great experience working with awesome staff!! The facility is clean and comfortable, the staff is friendly and welcoming, and the overall experienc More

by erick.d.pitchford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 31, 2024

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

May 02, 2024

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Employee Rating

Pretty hard to find a better team of people who WILL go out-of-their way to help you with all your vehicle needs. Purchase or service. Should be no doubt. Just check them out. More

by brandel578
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Rhame, Doug Darr, Kim Hausmann , Zach Hunter, Bryan Lagunas

May 04, 2024

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

March 24, 2024

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Employee Rating

Mechanics looking to take advantage of double charging labor to related repairs already covered by the labor of a specific repair requiring the R&R of those parts anyway. Not all people are ignorant. I More

by BOWLERTHURSDAY
Recommend Dealer
No

Other Employees Tagged: Tim Rhame, Don Bay, Doug Darr, Chris Saettele , Eric Ruchala, Gene Wondell

Mar 26, 2024

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. Please keep in mind that all service centers have different labor rates. We are under new management, and we are reviewing processes, procedures and pricing. We hope that our efforts to improve are evident in future visits.

March 08, 2023

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Employee Rating

Ian really helped us out with finding a beautiful 2018 Chevy Cruze that will help us grow our credit to a new level and allow us to eventually buy a house in the coming year or 2. If you find yourself nee More

by Alr_sindful_records
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Jackson

Mar 14, 2023

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Jim Butler Chevrolet, INC.!

January 28, 2022

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Employee Rating

The experience is great. Everyone is very helpful, knowledgeable and friendly. Cashier is very friendly and does her best in stressful situations More

by pathfinder_63010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Rhame, Kim Hausmann , Mike Johnson

Jan 28, 2022

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! We hope to see you soon!

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