Back

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,247 Reviews

4,247 Reviews of Jim Butler Chevrolet - Service Center

Sort by
December 04, 2021

This is a clean dealership with very nice employees. My bill was 50 dollars cheaper than the instant oil change business that I visited for convenience. More

by dflamm64
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 04, 2021

service was great as always kim did a super job explaining the work required on tuesday More

by jjbjwigge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Dec 06, 2021 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

December 03, 2021

They lost my key fob. And the service Ladie won’t return my call. They had my SUV for four weeks. More

by watson.74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla
Dec 03, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that your visit didn't live up to your expectations. Please reach out to me directly at toden@jimbutlerchevrolet.com so that we can speak about replacing your key fob. We look forward to turning your opinion around!

December 03, 2021

I setup an appointment months in advance to have work done while I was out of town so I could get my truck back when I got back into town. They didn’t look at my truck until halfway through the week and More

by bijan.tahghighi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your your expectations. We also apologize that your appointment time wasn't properly explained to you. You appointment time is to meet with your advisor to set up a game plan for your vehicle while it's in our care, triage if you will. From there your vehicle waits for the next available service technician. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service techs, building additional service bays, revamping our scheduling procedures and looking into adding additional shifts. We hope that this information provided a bit more insight as to how our business works. We truly value your business and hope that our efforts are evident in future visits.

December 03, 2021

They always have me in and out in timely manner and are pleasant to work with More

by chadmichler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Dec 06, 2021 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

December 03, 2021

Quick and reliable service. I trust Rick McDonald’s expertise as a mechanic. This is why I keep returning to Jim Butler. More

by leh04hoffman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McDonald
Dec 06, 2021 -

Jim Butler Chevrolet responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 03, 2021

Always a pleasant experience. Was able to get in and out and make it to work on time. More

by charlieabercrombie09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

December 01, 2021

Good service but they were behind an hour not bad though would go again hi More

by KYLEUSHER64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Varney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that our service department fell behind the date of your service. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service techs, building additional service bays and we are even looking into adding additional shifts. We truly hope that our efforts are evident in future visits.

December 01, 2021

$8XX.xx dollars and charging issue is still not fixed. Even told them what the issue was and showed them with pictures. If I had the computer to get into the GM system i would have just done the right thi More

by pehlers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill
Dec 01, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We apologize that your visit didn't live up to your expectations. Please reach out to me directly at toden@jimbutlerchevrolet.com. I'd like to get you scheduled to come back in.

November 30, 2021

Mike Johnson was very helpful. His knowledge and professionalism is the biggest reason I would use this service center again More

by 44MONTYR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Cox, Mike Johnson, Jen Vawter
Dec 01, 2021 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! Thanks for highlighting some of our staff who helped make this such a great experience! We're looking forward to your next visit with us!

...
212
...