Jim Butler Chevrolet - Service Center

This was the 2nd time my 2016 Camaro SS was at the dealership for the same thing. Blown engine. 1st they replaced some lifters and then not even a week later the engine went out again. This time th dealership for the same thing. Blown engine. 1st they replaced some lifters and then not even a week later the engine went out again. This time they replaced the engine like they should have done in the first place. While my car was at the dealership, the technician left my hood open over night (not sure how many nights) on the parking lot where anyone could have stolen something or did damage to it. When I called to complain the man I spoke to first said "Oh the technician was probably in a hurry" I had to have him get a manager because it seemed to me that he didn't want to put a manager on the phone for me because he didn't want the technician to get in trouble. They also didn't supply a rental car even though they had my car for well over a month. Once I got my car back, I found a few things wrong. 1-there were 2 items left off in the trunk. They did not attach them back like they were supposed to 2-the technician or test driver left chicken nuggets under my passenger seat 3-the outer trim of a caddy I have between the seats and the counsel was torn completely off. It was definitely on when I dropped the vehicle off because I had just glued them on better. 4-While at the dealership, I found it difficult to get updates on my vehicle because nobody would ever reply. 5-Since they did not have a rental for me while they had my car, I was assured that I would get at least $25 back for every day I had to rent a car. I've e-mailed the manager a copy and still have not heard back from him or anyone else. Poor customer service and as long as i have a cho ice, I will NOT go back and this is NOT the first car that I've purchased there but will definitely be the last. More

Fast and friendly. Always respectful and courteous; never make you feel rushed or incompetent. Love the customer service and the amenities provided while waiting on service. make you feel rushed or incompetent. Love the customer service and the amenities provided while waiting on service. More

service went very well (Kim) took care of me and she did an outstanding job - as always. The truck had to be jumped started 2 days later as I assume that the part was installed incorrectly (electrical m an outstanding job - as always. The truck had to be jumped started 2 days later as I assume that the part was installed incorrectly (electrical mirror). So, now she sits at Butlers parking waiting to be serviced again - also, the radio sometimes goes dead (NOT JIM BUTLER Chevy FAULT). So maybe the 2020 GMC 2500 will be fixes - just 16,xxx miles on this Rig. Fingers crossed. Jim Butler Chevy is a GREAT dealership - they really are. The folks there all seem to be doing a great job. You can't go wrong doing business with Jim Butler Well done!! More

The dealer did a great job with the timeliness of the service they performed on my car service they performed on my car More

Doesn't get any better than Jim Butler Chevrolet...Always going above and beyond taking the extra step...The great people make the 2hr. Drive well worth it when I have a Chevy dealer 8 miles from where I li going above and beyond taking the extra step...The great people make the 2hr. Drive well worth it when I have a Chevy dealer 8 miles from where I live...that speaks volumes about the difference Jim Butler Chevrolet makes from the rest More

Was gud. Got it in and fixed in several days. Didnt hit me too hard tnx to warrenty me too hard tnx to warrenty More

Service was not up to par. I had to ask multiple time for an eta on my car and had a hard time getting a time. Waited over 3 hours for new tires and alignment. On a positive note. I did get a rental t for an eta on my car and had a hard time getting a time. Waited over 3 hours for new tires and alignment. On a positive note. I did get a rental to go home and I was not charged for the service. More

Very inconvenient, felt pawned off to go elsewhere after having my car sit on your lot almost a week. The issue was resolved, but the big mess created by a defective manufacturers drain was left as MY PROBL having my car sit on your lot almost a week. The issue was resolved, but the big mess created by a defective manufacturers drain was left as MY PROBLEM. i am so disappointed how things were told to me and what else i had to do to get my car back like it was b4 this flood. More

Always take care of greeting and getting you checked in quickly and efficiently and performing the job that is scheduled quickly and efficiently and performing the job that is scheduled More

I have purchased my last 3 vehicles from Jim Butler Chevrolet and I have not been disappointed one time since I purchased my vehicles with them the customer service is top notch and I will continue to Chevrolet and I have not been disappointed one time since I purchased my vehicles with them the customer service is top notch and I will continue to go back there and also refer your name out More