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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,244 Reviews
Call Service Center (636) 349-3222

4,244 Reviews of Jim Butler Chevrolet - Service Center

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November 17, 2021

They need to improve on faster service time and on customer satisfaction after the purchase of a vehicle. More

by glennnivens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Johnson
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Nov 17, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit didn't live up to your expectations. We are diligently working to improve on customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping our scheduling procedures. We truly hope that our efforts are evident in future visits. Thank you so much again for your feedback! We hope you have a great day!

November 17, 2021

The work on my vehicle was completed when they said it would be. Service advisor was very courteous and helpful. More

by bfschaab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Report | Print
Nov 18, 2021 -

Jim Butler Chevrolet responded

Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!

November 17, 2021

Great service .clean. Friendly . Will purchase my next vehicle there. Was taken care in a timely matter More

by MARIEDAVIS9736
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you; we appreciate your feedback! Thank you, and have a fantastic day!

November 16, 2021

Work on my truck was finished as promised. Great staff at the dealership and on the phone. Thank you! More

by danaconstant01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Nov 16, 2021 -

Jim Butler Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Butler Chevrolet, INC.. Until the next time we meet, take care!

November 16, 2021

Great service every time. Everyone is so considerate and caring. Great customer service. Will continue to purchase fro Jim Butler. More

by Reekie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Report | Print
Nov 16, 2021 -

Jim Butler Chevrolet responded

Hello, thank you for your kind words and this wonderful review! We're glad to hear we delivered such great experiences. If there's anything further we can do for you, we are happy to help!

November 16, 2021

I had a 2 hour wait to have my tired looked and and return and wait another three hours for service! More

by angyg31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Report | Print
Nov 17, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit didn't live up to your expectations. We also apologize that your appointment time wasn't properly explained to you. Your appointment time is to speak with your advisor to set up a game plan for your vehicle while it is in our care, not to have your vehicle worked on. Triage if you will. From there your vehicle gets in line for the next appropriate service technician. We do understand your frustration, however, this model works best for our business. We are diligently working to improve on customer wait times. We are doing things such as hiring additional service techs, building additional service bays, and revamping our scheduling procedures. We truly hope that our efforts are evident in future visits. Thank you so much again for your feedback! We hope you have a great day!

November 15, 2021

They have always been professional and willing to help but I've had to take my truck in now for the third time to get my window fixed and they haven't had any rental cars for the last several appts I've h More

by debbiejdavis104
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Nov 15, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that we didn't have any rentals available for your visit. We are doing our best to rise above the challenges presented to us by this pandemic. We are also doing out best to remain fair to the customers that are waiting for a rental unit. For future reference: you can be placed on the rental wait list and then drop your vehicle off when your name is number one. If you have any further questions, please give us a call. We're always happy to help!

November 15, 2021

Excellent service- Andrew was wonderful at keeping me informed about my vehicle and overall wonderful experience More

by ASHLEYJHICKMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Nov 15, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! We do hope we can be of assistance in the future. Take care!

November 15, 2021

In a time where availability of resources can be scarce, customer service makes the difference. Jim Butler customer service was fantastic, excellent communication with me on getting a rental, progress on d More

by mwhite23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bill
Report | Print
Nov 15, 2021 -

Jim Butler Chevrolet responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do!

November 15, 2021

Service Advisor Kim Huesmann was fantastic took care of all my needs. Service was impeccable. My problems were taken care of and Kim kept me advised on the progress. I would not buy or take my vehicle any More

by donalgren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Report | Print
Nov 16, 2021 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Thanks for highlighting some of our staff who helped make this such a great experience! If there's anything further we can do for you, we are happy to help!

Nov 16, 2021 -

donalgren responded

👍👌🤙😊

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