Jim Butler Chevrolet - Service Center

This was the worst experience with Jim Butler; we have bought and serviced our vehicles with them for several years. They have a 'give us your car and we will give it back when we get around to it poli bought and serviced our vehicles with them for several years. They have a 'give us your car and we will give it back when we get around to it policy'. They tell you up front we have NO rentals. They had my car 12 days, for a leak . They first 4 days it just sat there. Day 5 they assigned a tech. Day 6 they ordered parts and on Day 13 they fixed the car. Day 12 may have been good; the tech was off that day. By my calculations they tech only touched the car twice; once to find the issue and second to fix the issue. If you have a parts department to you have parts there? Why would they have to order parts????? We only have the one car; WORST EXPERIENCE EVER. More

Very happy with service All went well Thank you for service at Jim butler. Thanks again. We’l are very happy service at Jim butler. Thanks again. We’l are very happy More

Did work they were not asked too, thankfully worked w me on lowering the price on lowering the price More

Poor communication regarding vehicle and what was done to it. No one ever called me. I had to call and ask the status only to be told it was done and the lady I spoke with nor an advisor, explained to me wha it. No one ever called me. I had to call and ask the status only to be told it was done and the lady I spoke with nor an advisor, explained to me what was done or why my vehicle was having issues in the first place. Poor attitudes too, if you don’t want to work in the business then make room for others who do and can be helpful. More

One of my reverse lights was missing. I called to make an appointment, they took me in that same day and fixed the problem quickly. appointment, they took me in that same day and fixed the problem quickly. More

Work was completed as promised. Staff was professional and courteous over the phone and at the dealership. and courteous over the phone and at the dealership. More

Work was completed as promised. Staff was professional on the phone and at the dealership. the phone and at the dealership. More

Mike, the service rep was very helpful in that he explained what was being done and how long it.would take explained what was being done and how long it.would take More

Don’t buy from them, sales was great, but the car had many issues in two weeks. Check engine light, oil leak which they “fixed” still leaking oil. And didn’t clean up the oil leak. Lower front control ar many issues in two weeks. Check engine light, oil leak which they “fixed” still leaking oil. And didn’t clean up the oil leak. Lower front control arm was bad. Agree to fix everything but a car shouldn’t have that Many issues. More

Everyone is always so friendly and willing to help I always have a great experience when I go there the best part is the free car wash everytime!! always have a great experience when I go there the best part is the free car wash everytime!! More