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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,290 Reviews

4,290 Reviews of Jim Butler Chevrolet - Service Center

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November 12, 2021

Everyone is always so friendly and willing to help I always have a great experience when I go there the best part is the free car wash everytime!! More

by johnsonpa55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 14, 2021 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

November 12, 2021

Mike, the service rep was very helpful in that he explained what was being done and how long it.would take More

by kencvfw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Nov 14, 2021 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Jim Butler Chevrolet, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2021

Don’t buy from them, sales was great, but the car had many issues in two weeks. Check engine light, oil leak which they “fixed” still leaking oil. And didn’t clean up the oil leak. Lower front control ar More

by kaiser.2021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Willis
Nov 15, 2021 -

Jim Butler Chevrolet responded

Thank you for feed back. We do apologize that your vehicle has not lived up to your expectations. It is not our intention to sell vehicles that add problems to your life. We are glad to know that we are getting you taken care of. I can assure you that your vehicle passed our initial inspections to sell to you and we stand behind our mechanics works. If your issue isn't resolved please reach out to me directly at toden@jimbutlerhevrolet.com.

November 12, 2021

Poor communication regarding vehicle and what was done to it. No one ever called me. I had to call and ask the status only to be told it was done and the lady I spoke with nor an advisor, explained to me wha More

by daniellewamhoff512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unsure of the person I spoke to as my advisor was gone for the week
Nov 12, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We do apologize that your visit did not live up to your expectations. We also apologize that the communication ball was dropped. I will be sure to speak with the service director regarding your concern as communication is something that we are continuously coaching our team on. We do hope that you see improvement in future visits. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

November 12, 2021

Work was completed as promised. Staff was professional and courteous over the phone and at the dealership. More

by danaconstant01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 14, 2021 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 12, 2021

Work was completed as promised. Staff was professional on the phone and at the dealership. More

by danaconstant01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 14, 2021 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

November 11, 2021

Everything was good.It took about 21/2 hours.to do the job. Would like to use a car to run to shop s around them. More

by jamiles1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Nov 11, 2021 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! For future references, we offer a shuttle service! We can't wait to see you again, have a great day.

November 11, 2021

I was able to get in at the time i was scheduled and service was completed in a timely fashion. More

by gregvonderhaar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Nov 11, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you; we appreciate your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 11, 2021

Great service consistently. Bill Timmons in service is a great asset for your business. When calling the store to make appointments I have been treated very well. Definitely will continue using this facilit More

by tjyeah88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Nov 11, 2021 -

Jim Butler Chevrolet responded

We appreciate your positive review about your recent experience with us! Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

November 11, 2021

It was very difficult to get in touch with our service advisor, and also it sat for at least 3 days before even being seen, which they could have warned us of the situation when we made the appointment. More

by mrs.mom0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Collins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do apologize that your visit didn't live up to your expectations. We also apologize that the communication ball was dropped. Communication is something that we are continuously coaching out team on, and I will be sure to speak with the service director in regards to your concern. We are diligently working to improve on customer wait times. If you would like to further discuss your visit please reach out to me directly at toden@jimbutlerchevrolet.com.

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