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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,287 Reviews

4,287 Reviews of Jim Butler Chevrolet - Service Center

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September 16, 2021

Is really good place and u can make and talk with someone who can help you understand and find best solution More

by hasibesmerovic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert. Kayla
Sep 17, 2021 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

September 16, 2021

The team is always friendly and very willing to help, even if you have a issue they are always there to solve it. More

by msully250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Sep 17, 2021 -

Jim Butler Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Butler Chevrolet, INC..

September 16, 2021

Second time back and much better! Kim was excellent, she got me in and out in a little over an hour More

by HARRISANDREA1830
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kim here at Jim Butler Chevrolet, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

September 15, 2021

Simple maintenance appointment went well! Was even asked if I had been helped. Must have patience! I suggest using their free shuttle and leaving your vehicle there for the day. More

by LHuffman
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Sep 16, 2021 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

Sep 17, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! We are always more than happy to assist you if anything else comes up. Take care!

September 14, 2021

Great experience with the sales department and service department, at Jim Butler Chevrolet. Love the Chevrolet Rewards program More

by davidloretta.rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2021 -

Jim Butler Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 13, 2021

Thank you for fixing our truck, the only downside was we were without a vehicle for 2 weeks More

by randy-marsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Sep 13, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We are doing our best to rise to the challenges the pandemic has given us. We are doing our best to remain fair all of our customers. Please let us know the next time we can be of service.

September 13, 2021

Kim was great on the check-in side. Adam's video of his work was masterful. I'm just sorry I forgot my service discount card--could have saved $50 . . . More

by ryarbrou
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez
Sep 13, 2021 -

Jim Butler Chevrolet responded

Your satisfaction is very important to us. We are glad to have exceeded your expectations. Please come back and see us again soon.

September 13, 2021

They kept my car for a full week before even looking at it. No one ever told me what was wrong with the power steering (which is why I went). Then when I checked out it was all rushed and I wanted to ask More

by blackjack999
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Some woman is your payment department that sits right in front of the window. , Melissa Perez
Sep 14, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We do understand your frustration. I was able to confirm with our dispatch that our service journeyman are indeed 6 days behind. We are diligently working to improve on customer wait times. We have hired additional service techs and we are building additional service bays. We are doing our best to rise to the challenges presented to us by this pandemic. For this one time we refunded your Visa in the amount of $30. Please look for your receipt in your email. Going forward we will require the physical coupon at the time of the transaction. If you would like to further discuss your visit please reach out to me directly at todoen@jimbutlerchevrolet.com.

September 11, 2021

We relay on Jim Butler Chevrolet for all our auto needs and are very satisfied with the services offered… the staff are always helped too… More

by giraffesmiles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We are glad you find our staff knowledgeable and helpful. We look forward to your next visit.

September 11, 2021

Customer service was great! The lady who checked my vehicle in & out was great; however the 2 hr wait for a scheduled service wasn't More

by lycan1369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Jim Butler Chevrolet responded

Thank you for your feed back. We glad that your found our staff knowledgeable and helpful. We look forward to your next visit.

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