Brian Ries

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience. We're thrilled that your vehicle purchase itself went well, but we're very sorry to hear about the frustration you experienced during the financing process. We understand your concerns regarding your pre-approved financing through your credit union and the impact that additional credit inquiries may have had on your loan terms and monthly payment. We recognize how upsetting it can be when expectations are not met, especially when you had already secured financing and believed the process was complete. Your feedback is important to us, and we apologize for any confusion or inconvenience caused. We appreciate you bringing this matter to our attention, as it helps us identify opportunities to improve communication and ensure our customers' financing preferences are clearly understood and respected. Thank you again for your feedback and for choosing us. We value your business and hope to have the opportunity to provide you with a better experience moving forward.

Jim Butler Chevrolet responded

Thank you for your feedback and for recommending our dealership and Brian. We're delighted to hear that Brian provided excellent service and helped make your vehicle purchase a positive experience. At the same time, we're very sorry to hear about your frustration with the financing process. We understand your concerns regarding your pre-approved credit union financing and the additional credit inquiries that occurred. We recognize how disappointing it can be when you've already secured financing and expect the process to follow a specific path, only to encounter unexpected changes that impact your loan terms and monthly payment. We appreciate you sharing these details, as customer feedback helps us improve our processes and communication. Your comments regarding the handling of pre-approved financing will be reviewed with our team to help ensure customers' financing preferences are clearly understood and respected. Thank you again for your business and for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.

Jim Butler Chevrolet responded

Thank you for the great review! We're delighted to hear that your experience was easy and enjoyable, and that our team was able to help you find the truck of your dreams with everything you wanted. Congratulations on your new truck, and thank you for choosing us. We appreciate your business and look forward to assisting you again in the future. Enjoy the ride!

Jim Butler Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience from start to finish. Brian is dedicated to making the car-buying process smooth and stress-free, and we're glad he took such great care of you. We're also happy to hear that Tara provided an awesome finance experience. We'll be sure to share your kind words with both of them. Thank you for choosing Jim Butler Chevrolet, and we hope you enjoy your new vehicle for many miles to come!

Jim Butler Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Jim Butler Chevrolet responded

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We sincerely value your business and look forward to your next visit!

Jim Butler Chevrolet responded

Thank you so much for your kind recommendation! We’re glad to hear our team made the process friendly and helpful from start to finish. We truly appreciate your support and hope to assist you again in the future!

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We can't wait to see you again, have a great day.