Brian Ries

Jim Butler Chevrolet responded

Thank you for your loyalty and for purchasing multiple vehicles from Jim Butler Chevrolet over the past 20 years. We're thrilled to hear that our sales team has consistently earned your trust and provided great experiences. We're sorry to hear that your experiences with our service department have not met the same standard. We understand how frustrating it can be when expectations are not clearly set and communication falls short. Not knowing how long the drop-off process will take, when your vehicle will be completed, or receiving limited updates along the way can leave customers feeling inconvenienced and uncertain, and we sincerely apologize if that was your experience. Providing a respectful and efficient experience is important to us, and we're disappointed to hear we fell short. I you would like to further discuss your experience, please feel free to contact Service Director Chuck Geringer at cgeringer@jimbutlerautogroup.com. Thank you for taking the time to share your honest feedback.

Jim Butler Chevrolet responded

We’re sorry to hear that you had such a disappointing experience with our customer service and service department. This is not the level of service we strive to provide, and we take concerns like yours very seriously. We would appreciate the opportunity to learn more about what happened and see if we can help resolve your concerns. Please feel free to contact us directly at toden@jimbutlerchevrolet.com with your name, contact information, and any details regarding your visit so our management team can review the situation and reach out to you. Thank you for bringing this to our attention. We hope to have the opportunity to address your concerns and restore your confidence in our dealership.

Jim Butler Chevrolet responded

Thank you for the wonderful 5-star review! We're thrilled to hear that your first service visit with your new 2026 Equinox was such a positive experience. It's great to know that you were warmly welcomed upon arrival, that our team took the time to explain the service process, and that everything was completed efficiently. We believe communication and customer care are just as important as the service itself, so we're delighted that our staff made you feel comfortable and informed throughout your visit. We truly appreciate your kind words about our team's friendliness and professionalism. Thank you for choosing Jim Butler Chevrolet for your service needs, and congratulations on your new Equinox! We look forward to taking care of you and your vehicle for many years to come. 5 stars right back to you for being such a great customer!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're thrilled to hear that you had a no-pressure experience and that our team took the time to understand what you wanted rather than pushing things you didn't need. That's exactly the kind of buying experience we strive to provide. We're also glad you're enjoying the warranty coverage and the peace of mind it brings. Thank you for your recommendation and for choosing Jim Butler Chevrolet!

Jim Butler Chevrolet responded

Thank you for the wonderful review! We're honored to hear that we've been the nicest dealership you've worked with. Providing a friendly, welcoming, and hassle-free experience is always our goal. We truly appreciate your kind words and are excited to hear you'll be visiting us again. Thank you for choosing Jim Butler Chevrolet, and we look forward to seeing you next time!

Jim Butler Chevrolet responded

Thank you for your continued loyalty and for trusting Jim Butler Chevrolet with at least seven vehicle purchases! We're especially grateful for your kind words about Brian. Providing a top-notch experience is what we strive for, and it means a lot to know we've earned your business time and time again. We truly appreciate your support and look forward to helping you with many more vehicles in the future!

Jim Butler Chevrolet responded

Thank you for sharing your experience. We understand how frustrating it can be when service takes longer than expected, especially when you have an appointment and rely on your vehicle every day. While appointments help us reserve time in our schedule, certain diagnostic and repair concerns can require additional time for proper inspection and repair. We know being without your vehicle is an inconvenience, and we're sorry for the frustration this caused. Your feedback is important, and we will share it with our service team as we continue working to improve communication, scheduling, and overall customer convenience. Thank you for bringing your concerns to our attention.

Jim Butler Chevrolet responded

Thank you for your feedback and for recommending our dealership and Brian. We're delighted to hear that Brian provided excellent service and helped make your vehicle purchase a positive experience. At the same time, we're very sorry to hear about your frustration with the financing process. We understand your concerns regarding your pre-approved credit union financing and the additional credit inquiries that occurred. We recognize how disappointing it can be when you've already secured financing and expect the process to follow a specific path, only to encounter unexpected changes that impact your loan terms and monthly payment. We appreciate you sharing these details, as customer feedback helps us improve our processes and communication. Your comments regarding the handling of pre-approved financing will be reviewed with our team to help ensure customers' financing preferences are clearly understood and respected. Thank you again for your business and for taking the time to share your experience. We hope to have the opportunity to serve you again in the future.