Jim Butler Chevrolet - Service Center

Scheduling a service for a new but pre-owned 2024 Trax was understandably scheduled out but a rental car was not available to me (even when requesting one at the time the service was scheduled out), at th was understandably scheduled out but a rental car was not available to me (even when requesting one at the time the service was scheduled out), at the time I brought my vehicle in for service. When expressing my frustration about not having access to a rental, the rental manager did come up with a solution and was able to provide me a rental however, he stated that he would allow me to use the rental vehicle scheduled for tomorrows “valued customer” instead. That offended me. My family has now purchased 6 vehicles from Jim Butler. I too am a valued customer. I feel that the manager should have been more mindful in his choice of words. More

Always top class service for me, was in quick and out even quicker with the service being done. even quicker with the service being done. More

Good supply of cars. Easy to deal with. Not too much mindless paperwork. Good to deal with. Easy to deal with. Not too much mindless paperwork. Good to deal with. More

Organized, efficient, trustworthy and customer focused. The work performed is expert and correct the first time. The work performed is expert and correct the first time. More

My problem was not fixed this was the third time I took the vehicle up there for the same problem. the vehicle up there for the same problem. More

Took nearly three hours for an oil change, tire alignment and filter change — far too long and from what I heard from others in the waiting room, typically of what occurred that day. My keychain was taken of and filter change — far too long and from what I heard from others in the waiting room, typically of what occurred that day. My keychain was taken off for some reason and I found it in my center console. The office didn’t seem to know where my vehicle was even after telling me my car was ready. I will be taking my vehicle to another provider in the future. More

Even with an appointment the basic oil change takes hours. Office staff/ advisors are friendly enough but the amount of time needed for them to perform service is absurd. hours. Office staff/ advisors are friendly enough but the amount of time needed for them to perform service is absurd. More

I am pleased with the service I receive from Kim and the service department .. will return again ! service department .. will return again ! More

Checking in was efficient and quick, pick up and service was NOT. Could be improved. was NOT. Could be improved. More

Service folks were great and nice waiting room. No 5th star, an oil change and tire rotation shouldn’t take two and a half hours. Seems like if you have an appointment an hour would be a stretch, No 5th star, an oil change and tire rotation shouldn’t take two and a half hours. Seems like if you have an appointment an hour would be a stretch, two and a half is a little weird. More