Jim Butler Chevrolet - Service Center

Very friendly and helpful staff. My vehicle was completed in a timely fashion. No hassle picking it up and driving it off the lot. Thanks in a timely fashion. No hassle picking it up and driving it off the lot. Thanks More

Everyone was very polite and they had a fridge full of cold water and they had my vehicle returned to me in a timely manner. cold water and they had my vehicle returned to me in a timely manner. More

Very good sales person. Answered all my questions. Serviced the truck. All of the paper work was completed and did not have any problems at the license bureau. Serviced the truck. All of the paper work was completed and did not have any problems at the license bureau. More

Always expect that the people at Butler will try their best to work with me and solve whatever issue I have. Regardless of the nature of the problem, we always work through it. Not sure there is a bette best to work with me and solve whatever issue I have. Regardless of the nature of the problem, we always work through it. Not sure there is a better service team anywhere. More

Appointment was scheduled a week in advance. I received 3 email reminders. Arrived on time and finished service as expected. Waiting area was very accommodating and clean. email reminders. Arrived on time and finished service as expected. Waiting area was very accommodating and clean. More

My service manager was aware of an obligation I had that required my truck and went above & beyond to get the services done ahead of the promised time. Always pleased with the treatment & professionalism I required my truck and went above & beyond to get the services done ahead of the promised time. Always pleased with the treatment & professionalism I get from the Service dept More

Took 2 hours to change my oil. I had an appointment. After 2 hours I had to check on my car & surprise it was ready at the very moment I asked about it. I think they forgot me in the waiting room. After 2 hours I had to check on my car & surprise it was ready at the very moment I asked about it. I think they forgot me in the waiting room. More

I have had my vehicle in 3 times now for the same issue. It has a bad turbo. The second time I took it in, I also had them look at the AC blowing warm. They found a bad ambient air temp sensor. They said th It has a bad turbo. The second time I took it in, I also had them look at the AC blowing warm. They found a bad ambient air temp sensor. They said they needed to pull the dash board to shoot wires to find a short. It would take 3-5 hours of additional diagnostic time( at $165 an hour). I told them not to worry about that, to just get the turbo figured out. The turbo is covered under warranty, the temp sensor is not. The mechanic refused to troubleshoot the turbo. He claimed that the temp sensor was causing a false code for the turbo. The two systems have nothing at all to do with each other. I declined and picked my vehicle up. Because they refused to troubleshoot the turbo is had to pay for the rental vehicle. I spoke with the service manager and relayed my frustrations. He told me to bring it back in and he would make the mechanic troubleshoot the turbo. He said if it was found to be a covered issue they would reimburse for the previous rental. For the 3rd time it is there and this time they actually did the work and found a bad turbo( a chronically defective part). The repair is covered under warranty. I asked about getting reimbursed and now they are refusing to reimburse me. After a lot of back and forth they finally reimbursed me for 3 of the 6 days but refuse to reimburse me for the other 3 days that should have been covered. They try to cheat their customers on things they shouldnt be paying for then refuse to stand by their word when they're caught. More

My appointment was at 2 by 4 o’clock no one ever told me my vehicle was finished Apparently it was finished by 3 o’clock and the employee had left which left me sitting an hour after my vehicle it’s done my vehicle was finished Apparently it was finished by 3 o’clock and the employee had left which left me sitting an hour after my vehicle it’s done More

I was able to get in same day for a safety and emissions inspection. It was a good price and friendly staff. I was able to get info about new vehicles I have been looking at as well. inspection. It was a good price and friendly staff. I was able to get info about new vehicles I have been looking at as well. More