Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
4,366 Reviews of Jim Butler Chevrolet - Service Center
Sort by
March 12, 2021
Great service!! Everyone is very helpful and happy to accommodate. Would recommend to everyone to schedule service with Jim Butler Chevrolet !! You be happy you did 🙂!! accommodate. Would recommend to everyone to schedule service with Jim Butler Chevrolet !! You be happy you did 🙂!! More
by kirkmaximo
Verified Customer
March 11, 2021
The dealership receipt that was giving to me by the cashier provided prices for all of the services performed, but it did not add up to what I paid. I paid about $40 more than the total of the services cashier provided prices for all of the services performed, but it did not add up to what I paid. I paid about $40 more than the total of the services performed. When a dealership survey representative called me and asked about my experience at the dealership I explained that frequently the receipts given to me after the work is performed are complicated and often don't add up and total the actual amount I paid. After I made this complaint a Jim Butler Service Manager called me to explain it to me. However, he was also unable to make the service charges add up to the total amount I paid. He told me that he would find out and get back to me. However, he did not. He never called me back. Which was frustrating. I'm starting to wonder if the Jim Butler service department adds additional money into all of the services they perform thinking that the customers won't notice. I go to a dealership thinking I'm getting "better" service but in the end you wonder if you got ripped off. This definitely leaves a bad taste in my mouth. Frustrated and disappointed. More
by TONY.ANTONACCI
Employees Worked With
March 11, 2021
Service Department was excellent - professional - felt safe and comfortable atmosphere - great experience without any complaints - I will recommend to this dealership others as well - thanks safe and comfortable atmosphere - great experience without any complaints - I will recommend to this dealership others as well - thanks More
by Flroddy
March 11, 2021
Excellent service and hospitality. Everyone was friendly, hospitable, and fast. Will definitely refer my friends and be back myself. The whole experience was just amazing. hospitable, and fast. Will definitely refer my friends and be back myself. The whole experience was just amazing. More
by damani.leonard
March 10, 2021
Dealership called and said repairs completed.We picked Dealership called and said repairs completed. We picked it up and it still had same problem. Rescheduled another appt. Mire time without truck. N Dealership called and said repairs completed. We picked it up and it still had same problem. Rescheduled another appt. Mire time without truck. Not satisfied. More
by robynk128
Employees Worked With
Service manager
March 05, 2021
Took over a week to get my truck looked at when I had an appointment. Just a battery replacement then they wouldn’t give me the old battery. Said they couldn’t find it. Mike was nice but disappointed with t appointment. Just a battery replacement then they wouldn’t give me the old battery. Said they couldn’t find it. Mike was nice but disappointed with the service More
by tjblmr
Employees Worked With
Mike Johnson
March 05, 2021
Everyone at this dealership is very helpful and efficient. I have never at a bad experience at this dealership. I appreciate everyone that I have dealt with. efficient. I have never at a bad experience at this dealership. I appreciate everyone that I have dealt with. More
by maureen.ainley
March 05, 2021
Very friendly customer service! I love the shuttle and every shuttle driver I have had has been very friendly too. Never had a bad experience. every shuttle driver I have had has been very friendly too. Never had a bad experience. More
by KHRIN13708
Employees Worked With
Douglas Kircher
March 04, 2021
An Oil change and tire rotation should not take 2.5 hours with an appointment. I watched my vehicle get checked in and promptly moved to the lot. It seems scheduling of service could be better orchestrated with an appointment. I watched my vehicle get checked in and promptly moved to the lot. It seems scheduling of service could be better orchestrated or perhaps an express lane for oil changes etc. You sell cars during the evening, why not service them during those business hours as well? I would recommend dealer for Dealer required service but not simple oil changes. More
by panderson911
