Jim Butler Chevrolet - Service Center

everything was good nothing to say at this time, Kayla was informative , keep me up to date on progress , offered other services made recommendations . good job as always nothing to say at this time, Kayla was informative , keep me up to date on progress , offered other services made recommendations . good job as always . More

Warranty on AC My AC wsn't working due to a faulty condenser. Kim was instrumental in getting my car diagnosed and providing a loaner. I'm very pleased with Butler. My AC wsn't working due to a faulty condenser. Kim was instrumental in getting my car diagnosed and providing a loaner. I'm very pleased with Butler. More

Had popping noise around the wheel well repaired. Everything went smooth. Got a free rental car and only took 3 days to fix. I have had no issues since the date of service. Everything went smooth. Got a free rental car and only took 3 days to fix. I have had no issues since the date of service. More

Customer service is very good. Had an oil change appointment and everything was on time. Kim was pleasant to work with and stated time expectation up front.. Thank you appointment and everything was on time. Kim was pleasant to work with and stated time expectation up front.. Thank you More

Nobody ever called to tell me what was wrong with my vehicle. All communications was me initiating. When I asked about this I was told there was a system down and no calls could be made out?!? If the ap vehicle. All communications was me initiating. When I asked about this I was told there was a system down and no calls could be made out?!? If the appointment time I made means nothing as far as when my car is actually looked at then why cal it an appointment time? Mine was for Monday June 1 at 8:15am and my car wasn’t even looked at until Thursday June 4. The lack of communication regarding my car issues and this so called appointment time that I was told was just to speak to an associate was more than aggravating. I also found it a bit degrading that when i was told what was wrong with my car it was explained to me as if I didn’t know what was being said. (Like it was being dumbed down for me) It should not be assumed that a customer doesn’t know what is being talked about but rather if they don’t they should be the ones to ask for further explanation. More

Bill listened to my concerns about my car, looked up the information I requested and fixed my vehicle within the time frame I requested. The waiting area was safe and the dealership was following the CDC gu information I requested and fixed my vehicle within the time frame I requested. The waiting area was safe and the dealership was following the CDC guidelines.I drive from St. Charles to get my service done because I can trust that they will do a good job. More

So nice and gets the job done only place I will go Everyone is so friendly Best customer service I have referred all my friends and family Everyone is so friendly Best customer service I have referred all my friends and family More

Had a low tire pressure warning pop up on my 2020 Malibu LT and i wasn't sure it was a bad yj ,csensor(because I have nitrofill tires on it)or if i had a nail in it unfortunately i did have a nail in it but LT and i wasn't sure it was a bad yj ,csensor(because I have nitrofill tires on it)or if i had a nail in it unfortunately i did have a nail in it but they were able to fix for a decent price. More

Always clean. Very friendly. Usually offer complementary donuts, coffee, and ice cold water. Comfortable seats and TV to view until you get done. T. Y. donuts, coffee, and ice cold water. Comfortable seats and TV to view until you get done. T. Y. More

Great Service Went great. No complaints.easy to work with. Appreciate the ease of having them pick up and return my vehicle to work. Also I liked Mike showed up wea Went great. No complaints.easy to work with. Appreciate the ease of having them pick up and return my vehicle to work. Also I liked Mike showed up wearing a mask. More