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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,283 Reviews

4,283 Reviews of Jim Butler Chevrolet - Service Center

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March 30, 2020

Saved me! I was visiting from out of town when tire went flat and couldn't be repaired. Long story short, my tires are low-profile and not easily found. They More

by GFREISE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not real sure now who I dealt with., Mike Johnson
Mar 30, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

March 28, 2020

Transmission went in my 2018 leased Equinox Kayla and Valerie did a great job of taking care of me went my transmisssion in my 2018 Equinox, got my car up and running was was given a 2020 to dri More

by brnis46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla and Valerie in service dept,j
Mar 30, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

March 28, 2020

Oil change Had an appointment at 1 pm, and to do an oil change it still took 2 hours. Not sure why it took so long, they took my truck back right away More

by kksimmons61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 30, 2020 -

Jim Butler Chevrolet responded

Thank you for sharing your feedback with us. We do apologize for the longer than usual wait time for your oil change package. Our normal wait time for this service is 90 minutes, but to comply with recent pandemic orders, we have reduced our staff accordingly. This has unfortunately resulted in longer than usual wait times on the day you visited us. We are constantly working improve wait times for our customers and we are doing everything we can to help our customers in these uncertain times. We hope your future visits with us are faster and more pleasant.

March 27, 2020

Took my brand new Silverado to another Chevrolet dealership for a few things and had one issue after another. Multiple people advised me to take it to Jim Butler and I wish I would’ve taken it there More

by jdonnelly45
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words and your business! We work very hard to make sure we offer the best deals in the best possible environment and we're glad we were able to hit the mark for your visit with us! Congratulations on your new vehicle and we look forward to working with you again!

March 27, 2020

Always there for me, always. I always feel privileged to have the team at Butler. We work together and resolve whatever problems I have. Speaks volumes for everyone there. Than More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

March 27, 2020

Great Customer Service Because of the "stay at home" order due to the COVID19 pandemic I was working from home and unable to bring my car in for an oil change. They came and More

by NighS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mallory and Kayla
Mar 27, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

March 27, 2020

Received expected oil change and tire rotation service. Service tech reviewed maintenance items that were due or close to being due. Was not pushed on any service More

by chris.kost
Recommend Dealer
Yes
Employees Worked With
Bill Timmons. 5 stars
Mar 27, 2020 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

March 27, 2020

Received oil change and tire rotation. Was their approx 1 hr and 45 min would like to been out faster but considering the virus situation it was done in a timely fashion, More

by bobpamryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 27, 2020 -

Jim Butler Chevrolet responded

Thank you for your business and your patience. We understand your concerns and we can assure you that we are trying to get every customer in and out as quickly as we can. We have also cut down our staff during this crazy time, as many other businesses have. While this protects more people, it can also mean that services take a little bit longer. We hope our efforts to keep our customers safe (frequent sterilization, enforcing social distancing, and as few people in the building as possible) helped put you at ease during your visit.

March 25, 2020

The staff in the service department was friendly and courteous when I recently had my Silverado serviced. Kudos to them. They made my visit quick and easy. More

by TIMDIFFEY
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Mar 25, 2020 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer-first attitude, great communication, and efficient service for your visit. We’re always here to help in any way we can. Thanks for the love!

March 25, 2020

It was nice to get in last minute for an oil change as I didn’t know what to expect with this virus and shutdown. Although I did have to wait an hour before my truck was taken back at 5:20 pm on a Friday th More

by 3435melissasmith
Recommend Dealer
Yes
Employees Worked With
Matt Vallee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Valle rocks ! He got my truck sticker delivered to me, so very friendly & a great salesman to work with .
Mar 26, 2020 -

Jim Butler Chevrolet responded

Thank you for your business and patience during these crazy times. We're glad we were able to take care of you last minute and we're sorry your wait was longer than usual. We will continue to do our best to take care of our customers to the best of our ability. See you next time & stay safe.

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