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4,246 Reviews of Jim Butler Chevrolet - Service Center
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February 26, 2020
Every time i go in to the office i all way have the job done right and its in good timing. I love coming here. done right and its in good timing. I love coming here. More
by cdickerson721
Verified CustomerEmployees Worked With
Other Employees :
Tyler Sparks, Mike Gray, Melissa Perez, Chris Brinley
February 26, 2020
You guys rocked!! Thank you soo much. I was having issues with my Chevy trax having power and brought in right in and no worries, you guys took great care. with my Chevy trax having power and brought in right in and no worries, you guys took great care. More
by katydidskrafts
February 26, 2020
first of all we made the appointment 2 weeks in advance it took the service department 2 and 1/2 hours to do a oil change and rotate the tires we were told it would cost $69.95 when the bill came it wa it took the service department 2 and 1/2 hours to do a oil change and rotate the tires we were told it would cost $69.95 when the bill came it was $80.00 your prices are more than i pay at another dealership i have bought 4 trucks from them i think you over book for service the tire pressure was wrong tires were not even pressure should have been 35 psi 2 of them were at 45 2 were at 37 psi i feel the service was bad we called the service mgr for 2 days he never returned any calls More
by a4173
Employees Worked With
non of them
February 26, 2020
I had a 7:45 appointment & was the second vehicle in the shop that morning. I waited for just over two hours to have an oil change. That's not acceptable. That is the second time I had to wait that long & I shop that morning. I waited for just over two hours to have an oil change. That's not acceptable. That is the second time I had to wait that long & I always am the first or second appointment of the day. Not sure if I will be back for general service More
by ehlmannsign
February 26, 2020
Service was good. Kim was the person who took care of me. She was very nice and kept me informed of what was going on. The service was good. Kim was the person who took care of me. She was very nice and kept me informed of what was going on. The service was good. More
by s.conrad.8a
Employees Worked With
February 26, 2020
Car was brought in for a check engine light because fuel gauge went to E. Technician said it was low battery. He charged the battery and said battery was good. Never checked why battery was low. Car sits in gauge went to E. Technician said it was low battery. He charged the battery and said battery was good. Never checked why battery was low. Car sits in heated garage. He should have at least checked the charging system to assure us this won't just happen again. Terrible service visit. More
by notheis63010
Employees Worked With
Kayla
February 24, 2020
I always get my car worked on it Jim Butler they always seem to get me in and take care of my needs immediately. Kayla was awesome seem to get me in and take care of my needs immediately. Kayla was awesome More
by cmancuso5
Employees Worked With
kayla Merrick was awesome great customer service skills she went over and Beyond
February 24, 2020
Recall This was the 3rd time I have had my truck in for repair (2 for recalls and 1 for transmission issue). The previous visit I mentioned the recall I rea This was the 3rd time I have had my truck in for repair (2 for recalls and 1 for transmission issue). The previous visit I mentioned the recall I read about involving the brake issue and I was told my truck was not in the recall, although, it clearly stated 2019 Silverado's. Less than a week later, I received a call saying I needed to bring it in for a brake recall issue. When I brought it back they told me it would about 2 hours (computer reboot??). I left and they called me within 30 minutes. I understand you have maintenance schedules you are trying to manage, but my time is also valuable. The brake issue could clearly have been done during the previous visit if the time would have been taken to verify the issue while it was already in the shop. More
by HD2002HD
Employees Worked With
Not a callout
February 24, 2020
Kim the service advisor was great. Poor customer service on the phone from other people in service department. I asked for a rebate coupon for help since mine was expired by a couple days and they would not on the phone from other people in service department. I asked for a rebate coupon for help since mine was expired by a couple days and they would not help me. More
by ewoodcock15
Employees Worked With
