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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,291 Reviews

4,291 Reviews of Jim Butler Chevrolet - Service Center

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September 24, 2024

As I wrote in my first review, you kept my car for over a month and one of the problems I reported was not solved. Not dimension you keep asking me to fill out the surveys. This is the third request! once a More

by stevenfarmer0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom
Sep 28, 2024 -

Jim Butler Chevrolet responded

Thank you for your feedback. We hope to see you again.

September 24, 2024

This was my first time using Butler Chevrolet’s service department. I was greeted with kindness and professionalism, from the time I arrived to the time I came back to pick up my vehicle. Thank you Butler More

by modouglas02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
5 stars. I believe that the service person who took my information was named Bill something and the shuttle driver that brought me back to the service department (Jim Holdenreid)
Sep 28, 2024 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 23, 2024

Takes advantage of certain people. Found out they didn’t inspect my vehicle when I bought it. Took it back for inspection they passed with bad ball joints and tire wear. I found out 2 More

by terry90hagan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Caleb Varney
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Forbus
Sep 28, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize for the inconvenience. If you wish to further discuss your concerns, please reach out our service manager directly at 314-274-1687.

September 23, 2024

I purchased the vehicle online and had it delivered to me. There was a problem (keyless remote not working). This should have been discovered at the final inspection prior to delivery (An error message d More

by jlawson5186
Recommend Dealer
No
Employees Worked With
Blake
Sep 29, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize that this happened. I have forwarded your information to our sales manager. He will contact you to discuss solutions.

September 23, 2024

Butler service team is always extraordinary and helpful to me. Just not sure why I received this notice since I have not had service done there for awhile. Thank you for being there for me. More

by brandel578
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Jim Butler Chevrolet responded

Hi there! We're so happy we were able to help you out! We hope to see you soon!

September 21, 2024

Jacob Clinton Salesman Did an outstanding Job getting Us ready and explained in detail every step of the car buying experience. More

by JOSEARIVERA242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Clinton,
Sep 28, 2024 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Thank you, and have a fantastic day!

September 21, 2024

The only thing I would change is to have them slow down. They tried to check me in and get me out of there as quickly as possible without communicating the process. I tried to ask a question but it seemed t More

by brittanyadams5518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

September 20, 2024

I think it was a five star service I was well pleased and I appreciate everything you all done so thank you so much More

by dennisrichie0401
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

September 20, 2024

Jim Butler Chevrolet always takes care of me and my car quickly and at a fair price. More

by chueyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! We look forward to your next visit! Take care!

September 20, 2024

Made an appointment to have a tire replaced. Service center ordered the wrong size which extended my stay by 6 hours. I left a message with the manager requesting a discount for the inconvenienc More

by Nicholasorf89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave us your feedback. We apologize for the inconvenience. If you wish to further discuss your concerns, please reach out our service manager directly at 314-274-1687.

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