Jim Butler Chevrolet - Service Center

I am normally a very patient person, I have a ride to Jim Butler Chevrolet at 9:30 AM for a 10 AM appointment for an oil change and omissions test. I made an appointment at least a week ahead of time and Jim Butler Chevrolet at 9:30 AM for a 10 AM appointment for an oil change and omissions test. I made an appointment at least a week ahead of time and ordered special oil and filter for my Maserati Levante 2022. I specifically asked if they were sure they could change the oil in this car and get that special oil and filter and they said yes no problem they would have it here when I got here. I didn’t leave the dealership till almost 5 PM. The oil and filter were not there when I arrived, then, once they started with the oil for hours into my appointment, they didn’t have the correct gasket which caused another delay. If it weren’t for Kim in Service, who was an absolute doll actually got me a nail appointment while I waited , since I was going to miss mine that I made at another salon. Even when I got back from the nail salon, I had to wait another hour. I was at your dealership 7 1/2 hours which is way too long will it could’ve been avoided. Like I said, you should pack him on the back for keeping me nice and calm. I should also give a shout out to Brian, who chauffeured me back-and-forth from the nail salon. He was very attentive, and very kind to do so. More

Service Department is very good. Service Advisor, Kim Hausmnn is extremely customer-oriented and competent.. I just wish the service wasn't so expensive. I hope the workers are be Service Advisor, Kim Hausmnn is extremely customer-oriented and competent.. I just wish the service wasn't so expensive. I hope the workers are benefiting. More

Friendly service personnel. Prompt service. Repaired the issue. Love my Colorado. I would certainly purchase from Jim Butler Chevrolet again. Prompt service. Repaired the issue. Love my Colorado. I would certainly purchase from Jim Butler Chevrolet again. More

I’ve had many past issues with the service department and my vehicle; however this time it was positive! So I wanted to share… thank you for doing better, also it was a pleasant experience through each perso my vehicle; however this time it was positive! So I wanted to share… thank you for doing better, also it was a pleasant experience through each person I dealt with including Mr. David who insured I made it to and from home safely while my car was being serviced 😊 More

Dropped care off on a Thursday morning. By Tuesday morning it still hadn’t been in the shop to diagnose the issue. I get a business being busy but what’s the point of setting an appointment By Tuesday morning it still hadn’t been in the shop to diagnose the issue. I get a business being busy but what’s the point of setting an appointment for service if you have to wait for your appointment then wait days again to actually have it looked at More

Service department was timely and courteous. Clean environment and the work was done properly at a reasonable price. Clean environment and the work was done properly at a reasonable price. More

car wasn’t fixed when picked up, only went 5 miles engine light on again engine light on again More

Service appointment was easy to schedule and wait time was fair. Overall, it was a great experience. was fair. Overall, it was a great experience. More

Took truck in for faulty fuel pump tgey had truck two weeks ran fine for two weeks same problem looked under hood found screw driver laying on top of engine!!!! weeks ran fine for two weeks same problem looked under hood found screw driver laying on top of engine!!!! More

I waited 3 hours for a scheduled oil change. I was also asked about selling the car I bought 2 months ago before I even made it to the dealership. I was also asked about selling the car I bought 2 months ago before I even made it to the dealership. More