Jim Butler Chevrolet - Service Center

Diagnostic Overview I was experiencing an issue with my”check engine light.” Service Department was very helpful especially Doug and Mike J.. Made the experience extremel I was experiencing an issue with my”check engine light.” Service Department was very helpful especially Doug and Mike J.. Made the experience extremely easy for me by clearly communicating on a daily basis. (Mike) Prior to the diagnostics check Doug answered multiple questions on multiple days for me. If he wasn’t available he would call me back. Overall, a great service experience. More

What’s the purpose of setting an appointment Why do I bother scheduling out a time to come in. I schedule a 7:30am service and check up with a please look at something 2 weeks in advance. It ta Why do I bother scheduling out a time to come in. I schedule a 7:30am service and check up with a please look at something 2 weeks in advance. It takes 3 hours to change oil and multi point inspection and rotate my tires? I was told they we’re needing to have a specialist look at my truck for and wouldn’t be able to get someone in for 2 more days to look at it. I gave a thorough description of my issues when I scheduled the appointment to be told the scheduling a time is to purely schedule a meeting for consultation? This makes no sense. Take good notes from our call in and we are telling you the problems and have the people in place for the number of appointments you are scheduling. A little silly that for a normal oil change and multi point inspection that I have sit in your waiting room for hours!!!! Kim is awesome and honestly the only reason I’m not giving a single star. Good donuts and coffee though and I appreciate everyone kindness. But you all have to find away to improve the speed of your service department. More

Perfect My daughter brought her vehicle to be serviced for her tires and was really taken care of. There was a wait but once she got in they took care of th My daughter brought her vehicle to be serviced for her tires and was really taken care of. There was a wait but once she got in they took care of the problem and sent her on her way. Thank you More

excellent was contacted several times by Kim Hausmann with updates on the needed repairs of my vehicle and when repairs was completed and ready for pickup. was contacted several times by Kim Hausmann with updates on the needed repairs of my vehicle and when repairs was completed and ready for pickup. More

service review the entire service team was very friendly and the service advisors time estimates were spot on. I would gladly recommend this service department to an the entire service team was very friendly and the service advisors time estimates were spot on. I would gladly recommend this service department to anyone. More

First rough experience but normally wonderful I have always had great service but my recent experience was far from great. I waited over 3 hours for an oil change with an appointment and no update I have always had great service but my recent experience was far from great. I waited over 3 hours for an oil change with an appointment and no updates throughout the wait. This is the first time I have been unhappy. Even when asking for an update 2 hours in I got an unsatisfactory response of “I don’t know, I don’t have any paperwork.” More

Good service Good quick service, I have used them for years now and I will continue to bring my vehicles to them. It is very convenient for me. Good quick service, I have used them for years now and I will continue to bring my vehicles to them. It is very convenient for me. More

Longest oil change/tire rotation in history!!! Even with a scheduled appointment, it took 2 1/2 hours to get an oil change and tire rotation completed. Arrived at 11:05 AM, had to stay with vehicle Even with a scheduled appointment, it took 2 1/2 hours to get an oil change and tire rotation completed. Arrived at 11:05 AM, had to stay with vehicle inline until time in (marked on receipt) was 11:30 AM and was notified vehicle was ready at 1:36 PM. Upon entering my vehicle, after work was done, found the drivers side floor mat contained standing water. The vehicle left my house from attached garage and was not exited until inside dealership garage bay. More

Very Professional Made an appointment, they were courteous and professional. The waiting area provided refreshments and was very comfortable. Everyone was friendly an Made an appointment, they were courteous and professional. The waiting area provided refreshments and was very comfortable. Everyone was friendly and kept me updated on the progress of my vehicle. More

Best Dealership Service I never hesitate to take my vehicles to get serviced at Jim Butler Chevrolet. Their technicians are top notch and do a great job every time! I never hesitate to take my vehicles to get serviced at Jim Butler Chevrolet. Their technicians are top notch and do a great job every time! More