Jim Butler Chevrolet - Service Center

Good service Great service car was done at time I was told everyone was very friendly. Will use them for all my service on my car. Mat V the salesman I bought Great service car was done at time I was told everyone was very friendly. Will use them for all my service on my car. Mat V the salesman I bought car from was very good to work with . More

service Prompt and professional service! Mike Johnson is the best. I also appreciate the ride to work and the delivery of my vehicle when it was ready. Prompt and professional service! Mike Johnson is the best. I also appreciate the ride to work and the delivery of my vehicle when it was ready. More

Completely forgotten about Brought our vehicle in at 11am to get routine services. Oil,transmission, differential changes. Spoke with the service manager and explained to him th Brought our vehicle in at 11am to get routine services. Oil,transmission, differential changes. Spoke with the service manager and explained to him that my husband needed the truck back today because he worked tomorrow. Was told it would not be a problem. At 4pm we got a call saying it may be a bit longer. Once again we explained we needed the truck back tonight. Again was told it would be. We waited and waited at 6:15 we had to call because they closed in 15 minutes. Was told our service manager went home and the truck had been finished. No call no nothing. We arrive at 6:29 to find the doors locked. Since there were people inside we nocked on the door to be told they are closed. We explained our dilemma and they told us that the pay counter was already counted down. So we had to use our credit card to pay for $660 of service so it wouldn't effect their count down. This experience has left a bad taste in our mouths and we will be considering another dealership or service in the future. More

Oil change appointment took 3 hours The last 2 appointments for an oil change took over 3 hours, even though the appointment was made days in advance, and I indicated that I would be wai The last 2 appointments for an oil change took over 3 hours, even though the appointment was made days in advance, and I indicated that I would be waiting for the work to be completed. While I expect to wait longer to have this service performed at a dealership rather than at a Jiffy Lube, I think 3 hours is excessive. More

Poor Service Experience I scheduled a Saturday service appointment for 7:30 am more than a week in advance. Most of the service was routine (oil change, tire rotation) but I I scheduled a Saturday service appointment for 7:30 am more than a week in advance. Most of the service was routine (oil change, tire rotation) but I was also scheduled for a recall and an A/C problem diagnosis. AS I dropped it off the service adviser told me it was unlikely they would finish my vehicle that day because they "have a lot of work". When I asked why specifically my vehicle likely wouldn't be completed he pointed to a stack of work orders and said "we're still working on service orders from Wednesday". This is ridiculous. They shouldn't take scheduled appointments if they are already 2-3 days behind on service orders. They finished my vehicle late that afternoon, but probably only because I complained. What also was frustrating is the person at the service desk next to me did not have an appointment but was told they will work her in and get her vehicle back to her by 12:00 pm. What's the point of making an appointment if the adviser are going to treat you as if your work is a problem for them, but they also accommodate a walk-in with less hassle. This is not the first issue I've had at this dealership with poor communication and follow up from the service department. The staff is not consistently friendly with customers. More

Great Experience Great Service Advisor (Kim). She was very knowledgeable on what they was going to do for the recall. Car was done in less time than I was original Great Service Advisor (Kim). She was very knowledgeable on what they was going to do for the recall. Car was done in less time than I was originally told. Kim called me when it was finished. Very pleased with her communication with me. Would definitely recommend her and Jim Butler Chevrolet. More

Did not fix the problem There was a issue with my back up camera and infotainment screen. Had multiple pictures of the issue to show. Told me they could not figure it out and There was a issue with my back up camera and infotainment screen. Had multiple pictures of the issue to show. Told me they could not figure it out and wait till it happens again and bring it back without shutting off the truck. Happened the very next morning I drove the truck. Sorry I go to work before 6am. Not really a option for me to bring it back while the issue is going. More

Everytime I deal with this place is horrible Long waits on oilchange/service regardless of appointment, left my car trashed (after FIRST time)fixing factory paint defects, messed up paperwork on Long waits on oilchange/service regardless of appointment, left my car trashed (after FIRST time)fixing factory paint defects, messed up paperwork on purchase, now paint is bubbling and peeling at 12k miles and I'm told it's my problem on a 6 mos old car by rude service representatives would leave a 1 star if it wasnt for Doug in service or our salesman at the time of purchase More

Slow to service I had a service appt on Tuesday, they didn’t even look at my vehicle until Friday. Asked for a quote on some body work.. when I finally got my car bac I had a service appt on Tuesday, they didn’t even look at my vehicle until Friday. Asked for a quote on some body work.. when I finally got my car back an entire week later, the body work quote was completely overlooked and ignored. Have tried to reach them multiple times to no avail. Very disappointed in the service dept. at Jim Butler Chevrolet in Fenton, MO. I worked with Doug Kircher. More

Had a safety recall attended to. Great staff and very clean facility. The only thing that keeps me from giving a five star rating is, no matter when I come in for work to be performed Great staff and very clean facility. The only thing that keeps me from giving a five star rating is, no matter when I come in for work to be performed on my vehicle, the work has never been done in the time frame I was promised. More