Jim Butler Chevrolet - Service Center

Poor customer service I had a service appointment for 10:30 AM and no one got a hold of me till 5 PM to let me know what was wrong with my vehicle, that’s even after I cal I had a service appointment for 10:30 AM and no one got a hold of me till 5 PM to let me know what was wrong with my vehicle, that’s even after I called 3 times to try and check on my truck. More

oil chg and tire rotation appointment i scheduled an oil change and tire rotation and it took over 2 hours to get the service completed. I was 15 minutes early for my appointment so that w i scheduled an oil change and tire rotation and it took over 2 hours to get the service completed. I was 15 minutes early for my appointment so that was not a cause for what i consider to be an excessively long time to complete the requested service. The service writer did apologize for the length of time it took but I have had this same problem the last several times i wanted similar service performed at this dealership. More

Service Dept My Advisor was Kim H. She is very Knowledgeable and Friendly and good at her Job. My time before last was Mike J. Also very Friendly and Knowledgeabl My Advisor was Kim H. She is very Knowledgeable and Friendly and good at her Job. My time before last was Mike J. Also very Friendly and Knowledgeable. I can only Rate on my Experience and it was Great... More

Took 7 days to complete 4.5 hours of labor I was honestly disappointed with my overall experience. My car just needed some minor services. It ended up being 4 hours of billed labor, but my car I was honestly disappointed with my overall experience. My car just needed some minor services. It ended up being 4 hours of billed labor, but my car was in the shop for 7 days. They said there was a strike that was causing delays, which I can understand, but the dealership treated that as my problem. The fact that my car would be in the shop for 7 days for 4 hours of labor was just something I had to figure out. They weren’t willing to assist with the cost of a loaner car at all. That seemed a bit unreasonable in my opinion given the circumstances. I bought my current car from them and planned on buying my next there as well, but now I plan on looking elsewhere. More

Advisor was great Let me start off by saying Kim was great, and tried to solve the issues. My problem is the GM Credit process for same day purchases, and the lack of f Let me start off by saying Kim was great, and tried to solve the issues. My problem is the GM Credit process for same day purchases, and the lack of follow-up from the service manager as promised. I went in for an oil change on our Suburban and to check on tire pricing. Kim mentioned a $200 rebate if you sign up for a GM card and put the purchase on the card. I agreed, applied for the card, and was instantly provided a 15K credit line. Everything seemed fine, 5 hours later waiting for an oil change, tire change, recall and alignment, I go to pay using the GM card I was told to apply for for the $200 rebate. It turns out the system did not see it as a dealership Card Application, and due to that I was not able to use the card that day. So basically, by problems: 1. I would have gone to Firestone who had the plus version of the tires for $80 bucks cheaper if I would have known the hassle and lack of rebate. 2. The fact that GM does not have a solid process for applying and using a card same day when they promote and market it in dealership is terrible customer services. 3. The lack of follow through from the service manager, who had left while this issue was happening and stated they would follow-up the next day, but never did (we are now at 5 days later). 4. I now have the inquiry and card on my credit report, despite not being able to use it and really not needing it. I have always had great service from this dealership in the past, but now I am starting to question their commitment to make things right when issues actually happen. More

Highly recommended Just an overall Awesome Experience! I bring my GMC Yukon for service to Mike Johnson. Mike is a true professional at what he does. Highly recommend h Just an overall Awesome Experience! I bring my GMC Yukon for service to Mike Johnson. Mike is a true professional at what he does. Highly recommend him and Butler Chevy. More

Great Service Brought my vehicle in for a safety recall. The service was fast & friendly & the work was performed within the time they stated. Got to read the pap Brought my vehicle in for a safety recall. The service was fast & friendly & the work was performed within the time they stated. Got to read the paper & enjoy a complementary coffee & doughnut while waiting. Also saw my salesman, Eric & he stopped by to chat & check up on me & my vehicle satisfaction. More

Excellent service Had absolutely no problem with some warranty work being done on my truck, loaner car was a very nice touch. Hassle free! Still waiting on a part to ge Had absolutely no problem with some warranty work being done on my truck, loaner car was a very nice touch. Hassle free! Still waiting on a part to get rest fixed. More

Engine Light Service Warranty work but great personnel took care of everything. I would recommend going here for your next service.b for your Chev vehicle . Keep up the gr Warranty work but great personnel took care of everything. I would recommend going here for your next service.b for your Chev vehicle . Keep up the great work. More

Good service, long wait When I dropped off my car I was greeted promptly and Kim walked me through what would be done and what I needed. She told me all my pricing informatio When I dropped off my car I was greeted promptly and Kim walked me through what would be done and what I needed. She told me all my pricing information up front, and was a pleasure to work with. She didn’t realize how long the wait would be (not her fault( so after a few hours of waiting she checked and they told her 1 more hour. She offered me a shuttle ride back home (wish I’d have know about the shuttle sooner!). My car ended up not being ready for an additional 3 hours so I’m glad I took her up on the offer. The shuttle driver was very kind and professional as well. All in all, a good experience, other than the long wait. More