Jim Butler Chevrolet - Service Center

Longer wait time than normal.... My appointment was 3:45 pm arrived st 3:500 pm pulled into service area st 4:20 pm . No associated acknowledge the wait time , no one spoke to me abou My appointment was 3:45 pm arrived st 3:500 pm pulled into service area st 4:20 pm . No associated acknowledge the wait time , no one spoke to me about the wait. I left work early... Do my thoughts are was it worth me leaving work early & could have just arrived seeking service prior to closing. More

Was ok Was a line of cars when I arrived. Line moved pretty quick so wasn’t a big deal. I did noticed a small scratch on my door handle as if someone opened Was a line of cars when I arrived. Line moved pretty quick so wasn’t a big deal. I did noticed a small scratch on my door handle as if someone opened my truck with keys in their hand. Too small for anyone to believe, so I didn’t report it but I clearly saw something different because I look at my door handle everyone I get in my truck. More

service great service, timely and cordial-everything went well. I was informed at all times as to progress. Payment process was prompt and friendly-service great service, timely and cordial-everything went well. I was informed at all times as to progress. Payment process was prompt and friendly-service area very clean and I liked the donuts! More

excellent I was was very satisfied with the service I received. The time wait was excellent. The service personnel were very knowledgeable and efficient. Everyo I was was very satisfied with the service I received. The time wait was excellent. The service personnel were very knowledgeable and efficient. Everyone was polite and that meant a lot to me. More

Great service from Greg. He took care of the appointment and getting the service completed. He called me when the vehicle was ready to pick up. He called me service from Greg. He took care of the appointment and getting the service completed. He called me when the vehicle was ready to pick up. He called me the next day to follow up. More

Michael J was fantastic!!! Michael J was great. Thoroughly explained everything to me and was very friendly. The service department was fast and friendly. I’m very happy with Ji Michael J was great. Thoroughly explained everything to me and was very friendly. The service department was fast and friendly. I’m very happy with Jim Butler Chevrolet. More

Beyond Satisfied Service was beyond perfect. This customer is totally satisfied. Will ALWAYS hold JB to the excellent standard they deserve. Keep up the great work. Th Service was beyond perfect. This customer is totally satisfied. Will ALWAYS hold JB to the excellent standard they deserve. Keep up the great work. Thanks. More

Great service Preservice conference was informative by knowledgeable team member. Service was efficient and timely. Communications before after and during work was Preservice conference was informative by knowledgeable team member. Service was efficient and timely. Communications before after and during work was helpful. Very nice experience with nice waiting area. More

horrible I went in for a simple oil change and was told the plug had been put in to tight and said I needed a whole new oil pan and it would cost me $500.00. I went in for a simple oil change and was told the plug had been put in to tight and said I needed a whole new oil pan and it would cost me $500.00. I had my car towed to the place that had last done my oil change and they said it just needed a new plug!!!! Dobbs replaced the plug, done the oil change and even payed for my tow. I will never use Jim Butler again. PS I also had a coupon and they said GM printed them and they would not honor them and to notify GM. The coupon was for a $49.99 oil change (excluded synthetic) but that's all Jim Butler does!!!! One of the cashiers went in to talk to the service manager and he wouldn't even speak to me. Hope you print for all to see!!! More

Fast service and process was easy. Not probably under their control but over three quarters of my bill was labor. They did go over my vehicle with a fine tooth c and process was easy. Not probably under their control but over three quarters of my bill was labor. They did go over my vehicle with a fine tooth comb and find everything they would need, but it seems a bit out of hand when i had a 1900 dollar bill for repairs and 1450 of it was for labor. More