Jim Butler Chevrolet - Service Center

Slow and terrible I had a door handle that the paint was chipped. When I got there for them to fix it they tried saying it was a rock chip and it wasn’t. After more peo I had a door handle that the paint was chipped. When I got there for them to fix it they tried saying it was a rock chip and it wasn’t. After more people looked at it they determined warranty would cover it but I had to come back because they had to order one and have it painted. No big deal. So I scheduled an oil change also for when I came back. Well when I came back the handle was the wrong color. I still had the oil change done. It was over 2 hour wait. I was told I could pay for the oil change when I came back the third time after they repainted the handle the correct color. So I came back a third time for what the service man told me would be a 5 minute repair to swap handles out. I was there 2.5 hours. When I asked if I could get a discount on the oil change since I had to come there 3 times and spent numerous hours on work that could of all been done in an hour I was given $10 off. I also live an hour away. I felt like it was a smack in the face and they didn’t care about my business. Now that my free oil changes are done I won’t be going back to buy new or have a service even though I was still returning there after the free changes were done because up to that point I liked the place. And just to note the buying experience was great. My salesman was great but the service was terrible More

it was a good service this is were i will come to have my car service at ,all times. JB is the Hotties company in town. Love them. they rock. this is were i will come to have my car service at ,all times. JB is the Hotties company in town. Love them. they rock. More

Quick service The repairs were completed more quickly than expected. It was a nice surprise. I would recommend Jim Butler. Staff goes above and beyond to meet expec The repairs were completed more quickly than expected. It was a nice surprise. I would recommend Jim Butler. Staff goes above and beyond to meet expectations. More

Good service Had great service. Friendly service techs. Not just one but all that are working will ask if you been helped or need anything. Will use again Had great service. Friendly service techs. Not just one but all that are working will ask if you been helped or need anything. Will use again when needed More

Terrible customer service I had an appointment for 9:30 am on a Saturday for my cruise control. Come Monday, when I still hadn't heard anything (yes, I know, they are closed o I had an appointment for 9:30 am on a Saturday for my cruise control. Come Monday, when I still hadn't heard anything (yes, I know, they are closed on Sundays, but I still show have gotten a call saying something, anything, not just left in the dark.) We called several times and always got an "he will call you back in 15 minutes"...30 minutes later, an hour later, two hours later, nothing. It's 2019 and most people need their cars to get to work. End of day Monday and my car still had not been touched. Why did you take my 9:30 appointment if no one was available to look at my car? And if no one was available or nothing had been done, a simple call stating "we are so sorry for the inconvenience, something came up and we were unable to look at your car today. Would you like to pick it up until (whatever date) when our serviceman is back? I would have been understanding if I was at least updated, but I was not updated. Monday night I finally got a call back, when I was a minute away from being dropped off at the dealership to pick up my car. I told them I was almost there and I am picking up my car and taking it to bommarito so they can look at my car. I picked up my car and the very next day, two hours after opening, bommarito called and told me what was going on with my car and it was ready to be picked up. AMAZING. All that was wrong was a random button was pushed that should not have been. If Jim do-little Butler would have just got in my car, they would have know that was the problem three days ago. WORK ON YOUR CUSTOMER SERVICE SKILLS AND ONLY MAKE APPOINTMENTS IF SOMEONE IS AVAILABLE TO COMPLETE THEM. ABOVE ALL ELSE, KEEP YOUR CUSTOMERS UPDATED. More

Service at Jim Butlet I needed service and repairs. Jim Butler offers service and repairs. I paid for the service and repairs not covered by warranty. The repairs took 3 d I needed service and repairs. Jim Butler offers service and repairs. I paid for the service and repairs not covered by warranty. The repairs took 3 days, I needed a rental car. Jim Butler helped me with a rental car. I am happy. More

Bad service I’ve had nothing but problems with service. Today I had an appointment with some warranty stuff. I was told they would have to reschedule because they I’ve had nothing but problems with service. Today I had an appointment with some warranty stuff. I was told they would have to reschedule because they need a journeyman. Why would you make the appointment if you can’t do the work. Furthermore, they said they couldn’t give me a loaner if the car is drivable. Well are they going to pay the lawsuit when I get into an accident because I can’t have a clean windshield? They told me to call GM to report the problem. So much for dealers looking out for their customers. I will make sure no one I know gives Jim Butler business More

Oil change 1. They contacted me to schedule my oil change and did so via text. I prefer text to phone calls. 2. Worked with me to find something that met my sch 1. They contacted me to schedule my oil change and did so via text. I prefer text to phone calls. 2. Worked with me to find something that met my schedule. 3. Had a 1:45PM appointment. I was about 5 mins late. They got ahold of my at 2:39PM saying my car was done.... I didn't wait in the lobby because I assumed it would take at least 90 mins. More

2016 Suburban ac repair Work completed on the ac in my 2016 Suburban was quick and quality. The only opportunity for improvement in my eyes is that I set an appointment to ha Work completed on the ac in my 2016 Suburban was quick and quality. The only opportunity for improvement in my eyes is that I set an appointment to have the problem checked out on Wednesday and they were not able to look at the vehicle until Friday. After that my vehicle was finished and ready for pickup the following Monday which was much quicker than I expected. More

Long waits and a lot of confusion Pulled in for some warranty work. Told I couldn’t have a loaner because of GMs new “rules”. Other dealers offer their own. Was told my advisor that I Pulled in for some warranty work. Told I couldn’t have a loaner because of GMs new “rules”. Other dealers offer their own. Was told my advisor that I would be told what’s wrong with car and how long it will take. After almost 2 hours waiting I found advisor. He clearly forgot. 4 hours later car was fixed. Poor communication, lack of services, and very slow. More