Jim Butler Chevrolet - Service Center

I will no longer be servicing my vehicle at Jim Butler because of your complete lack of customer service because of your complete lack of customer service More

Bailey explained the cross rails &a rooftop carrier could work together & got it in quickly. could work together & got it in quickly. More

Everyone in the service department is always so nice, fast, efficient, and has good knowledge! I wouldn’t want to take my car anywhere else for service! fast, efficient, and has good knowledge! I wouldn’t want to take my car anywhere else for service! More

Excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent excellent More

After making an appointment at least a week in advance I dropped off my truck on a Wednesday at 4 pm. I knew nothing would happen as it was too late and I understand. The issue is that it didn't get pulled dropped off my truck on a Wednesday at 4 pm. I knew nothing would happen as it was too late and I understand. The issue is that it didn't get pulled into the shop until the following Wednesday at 10:30 ( a full 4 days after I dropped it off with an appointment.) I have an extended warranty which unfortunately didn't cover the problem so I declined the repairs ( over $4000.00 to fix a leaking down tube exhaust something in which the cab has to be removed.) I realize the service department is swamped, but I figured with an appointment I wouldn't have to wait 4 days just to have it pulled in. More

The repairs were finished faster than predicted. But you could improve the waiting area. Add something besides coffee and water. Tea for example But you could improve the waiting area. Add something besides coffee and water. Tea for example More

Was told oil change and tire rotation would take approximately 90 minutes. It was almost 2 1/2 hours. Second time in your service department, and second time you over promised and under delivered… approximately 90 minutes. It was almost 2 1/2 hours. Second time in your service department, and second time you over promised and under delivered… More

Very happy with the service department. They communicated well and answered all our questions. We highly recommend! They communicated well and answered all our questions. We highly recommend! More

Scheduling a service for a new but pre-owned 2024 Trax was understandably scheduled out but a rental car was not available to me (even when requesting one at the time the service was scheduled out), at th was understandably scheduled out but a rental car was not available to me (even when requesting one at the time the service was scheduled out), at the time I brought my vehicle in for service. When expressing my frustration about not having access to a rental, the rental manager did come up with a solution and was able to provide me a rental however, he stated that he would allow me to use the rental vehicle scheduled for tomorrows “valued customer” instead. That offended me. My family has now purchased 6 vehicles from Jim Butler. I too am a valued customer. I feel that the manager should have been more mindful in his choice of words. More

Took nearly three hours for an oil change, tire alignment and filter change — far too long and from what I heard from others in the waiting room, typically of what occurred that day. My keychain was taken of and filter change — far too long and from what I heard from others in the waiting room, typically of what occurred that day. My keychain was taken off for some reason and I found it in my center console. The office didn’t seem to know where my vehicle was even after telling me my car was ready. I will be taking my vehicle to another provider in the future. More