Jim Butler Chevrolet - Service Center

Poor appointment management 90 minute wait for an oil change is inexcusable, with a scheduled appointment. Time is important to everyone, including the customer. Why have an appo 90 minute wait for an oil change is inexcusable, with a scheduled appointment. Time is important to everyone, including the customer. Why have an appointment? More

Chevy trax I like taking my car to Jim butler. The service is fast and friendly. If I have to drop it off they call me when its finished. When I have a question I like taking my car to Jim butler. The service is fast and friendly. If I have to drop it off they call me when its finished. When I have a question the person that greets me will try to answer my question if they can't then they will get someone that will help. Keep up the good work. More

Better than last time I noticed some subtle differences in checking in for my appt. I injured my knee the same morning; my service rep, Doug Kircher, was very polite, I noticed some subtle differences in checking in for my appt. I injured my knee the same morning; my service rep, Doug Kircher, was very polite, he went above and beyond to insure my comfort. Very nice gentleman, a true asset to your company. Also talked with Heather and Tony on the sales floor; both wete very accomadating. Tony worked pretty hard to please my husband, who in turn turned down the deal for which I am very sorry. Service went smoothly and didn't take as long as I have experienced in the past. I think the check-in process helped expidite. Thank you keeping the Cruze running tip- top . More

Good oil change They did a good professional job on the oil change. Left the interior clean. Took 1.5 hours like usual. Nice waiting room with wifi. They did a good professional job on the oil change. Left the interior clean. Took 1.5 hours like usual. Nice waiting room with wifi. More

Oil change and tire rotation Waited 2 1/2 hours for a oil change and tire rotation. Not worth the wait. Won’t be coming back regular maintenance. Terrible terrible! Waited 2 1/2 hours for a oil change and tire rotation. Not worth the wait. Won’t be coming back regular maintenance. Terrible terrible! More

Convenient and Professional From check in to check out, the staff at Jim Butler Chevrolet is courteous and professional. I trust my car is being properly serviced. Plus I love t From check in to check out, the staff at Jim Butler Chevrolet is courteous and professional. I trust my car is being properly serviced. Plus I love the free carwash. More

Generally good -there was a tire issue which was overlooked This was my 2nd visit to Jim Butler for service. I had a 7:45 AM appointment on Tuesday, July 9, because I needed to get to the office as soon as poss This was my 2nd visit to Jim Butler for service. I had a 7:45 AM appointment on Tuesday, July 9, because I needed to get to the office as soon as possible. A 7:30 appointment was not available. I arrived about 7:40 AM but did not get checked in until 8:10 or so and was told it would be at least 90 minutes. This made me very anxious as I was hoping to be at the office by 9:00 AM. The rest of my visit went smoothly and my car was ready about 9:30 AM. One of the services which was part of my visit was rotating the tires. On Wednesday night, just before I pulled in my driveway, the low tire pressure came on for the right, front tire. I went to a nearby gas station and added air to 35 psi. By the time I returned home, the tire was down to 26 psi. I knew it would be flat by morning. I got up early to check the tire. It was flat. I called AAA and they sent a service vehicle. The gentleman came out and put the spare on for me. I dropped the flat tire off for repair at my neighborhood mechanic. When I went by after work, the mechanic said there were two leaks in my tire, one fast one (screw) and one slow one. He fixed both of them. I'm positive the slow leak should have been evident when my tires were rotated at Jim Butler on Tuesday morning. That's why my rating was three stars. If you're going to advertise quality service, your technicians need to thoroughly check things, especially the tires. I live alone (widow) and any car issue causes problems, delays to work, etc. More

Very long Appointment for oil change & tire rotation at 3:45pm. Didn't get out until almost 6pm. Not sure what the point of an appointment is when you wait at l Appointment for oil change & tire rotation at 3:45pm. Didn't get out until almost 6pm. Not sure what the point of an appointment is when you wait at least an hour after to even start working on the vehicle. And the sticker in the windshield wasn't even changed to the updated mileage for the next oil change. More

Oil change, tire rotation, State Inspection I have 3 free oil change coupons for a different Chevy dealership. When I traded my old truck in on the one I bought from Jim Butler, my salesman told I have 3 free oil change coupons for a different Chevy dealership. When I traded my old truck in on the one I bought from Jim Butler, my salesman told me that Jim Butler would honor them. When I used up my free oil changes that came with mt truck I planed on using them. On my last visit to Jim Butler, I told my service adviser that I had forgotten coupons I had for free oil changes. He told me that they would honor them on my next visits. When I was at Jim Butler on Saturday, my service adviser told me that he couldn't apply a coupon from a different dealership. I explained to him what I was told. He said that he would talk to the service Manager on Monday and get back to me. Today is Thursday, and I still haven't heard from anyone about this. So needless to say I am not very happy that I was misled. More

Fast and Freindly Everything went smooth and quicker than I anticipated. Kim was very friendly! Scott helped with setting up the appointment and was very courteous as u Everything went smooth and quicker than I anticipated. Kim was very friendly! Scott helped with setting up the appointment and was very courteous as usual. More