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4,255 Reviews of Jim Butler Chevrolet - Service Center
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June 07, 2019
Took to LONG Had my truck towed to your shop. Took 6 days to get fuel line fixed. I think because it was towed all the cars that was driveable had first pick of g Had my truck towed to your shop. Took 6 days to get fuel line fixed. I think because it was towed all the cars that was driveable had first pick of getting their car done before me. More
by butchestes1
Verified Customer
June 07, 2019
Things that should of been done right the first time People were friendly but as you read in my last review it took over three hours for the service work to get done. I was told that was SOP for what wor People were friendly but as you read in my last review it took over three hours for the service work to get done. I was told that was SOP for what work got done. So in order to better budget my time when I come in for my warranty service oil change and whatever else you all do. How much time is your normal scheduled maintenance visit? More
by brucker03
Employees Worked With
Mike Gray
June 07, 2019
Safety & Emissions Never got clarification in regards to the retractable cargo cover that was suppose to come with the vehicle but was not with the vehicle. That is a 75 Never got clarification in regards to the retractable cargo cover that was suppose to come with the vehicle but was not with the vehicle. That is a 75-100 cost I dont honestly feel I should have to pay to order a replacement. I carry purses and travel. The the cargo cover is essential I have no way to conceal my possessions in the back/trunk. More
by harris.shilinda
Employees Worked With
June 06, 2019
Check engine light was on I had an appointment and my car sat for 4 days. I eventually picked it up and took it to a different dealer. They got me in right there and gave me a I had an appointment and my car sat for 4 days. I eventually picked it up and took it to a different dealer. They got me in right there and gave me a rental. More
by pegberger2002
Employees Worked With
Mike Johnson
June 06, 2019
We Love Jim Butler Chevrolet! I truly love Jim Butler Chevrolet! They are the best dealership I’ve ever been to, from their great group of employees, selection of vehicle invent I truly love Jim Butler Chevrolet! They are the best dealership I’ve ever been to, from their great group of employees, selection of vehicle inventory and best service around. We referred many people to Jim Butler for both sales and service. I highly recommend them to everyone. Kayla is our service advisor, she’s great! I also appreciate the shuttle drivers, they’re very friendly and will take you home or around the area for shopping and then pick you back up when your vehicle is ready. What more could anyone ask for! Thank you Jim Butler Chevrolet! More
by CookieB
Employees Worked With
Service advisor Kayla
June 06, 2019
"Idiot lights" were sequencing. Drove into JB's Service. Left car for diagnosis. Diagnosis report the next working day; gave OK for repairs and for annual service. Car was ready a Drove into JB's Service. Left car for diagnosis. Diagnosis report the next working day; gave OK for repairs and for annual service. Car was ready after the next working day. We appreciate the thoroughness of the service at JB and the attention Kim Hausmann, Service Advisor. More
by pfontane
June 06, 2019
Best in the business! Hands down he best dealership I've ever been to or heard of! Their service department is amazing. I love working with Kim Hausmann and their shop floo Hands down he best dealership I've ever been to or heard of! Their service department is amazing. I love working with Kim Hausmann and their shop floor and area is state of the art! Matt Tate, their service tech is a great employee and does excellent work. More
by tf4favre
June 05, 2019
Very disappointed Was given a appointment day & time Only to discover that ONLY put me in line to have a service tech look at my car not to start repair Even though Was given a appointment day & time Only to discover that ONLY put me in line to have a service tech look at my car not to start repair Even though I told them when I made the appointment what was wrong with the driver side mirror. I missed two days of work This was not explained to me at the time I made the appointment. My daughter called up at Jim Butler & left a message for the service manager that he did not even respond to I have been a customer for many years & could not believe the experience I had Cathy Berding More
by CATHYBERDING
Employees Worked With
Mike Johnson
June 05, 2019
2 1/2 hour oil change My oil change was scheduled and it took 2 1/2 hours it was originally only gonna take 1 1/2 hours which is still to long for a oil change. When I got My oil change was scheduled and it took 2 1/2 hours it was originally only gonna take 1 1/2 hours which is still to long for a oil change. When I got my vehicle back the seat was moved all the way back as far as it goes and all mirrors were pointed at the ground. Why do you need to screw with the mirrors for an oil change. It was my first oil change with my truck so I didn't have to pay but I will not be back for oil changes that's for sure. More
by afrench0315
Employees Worked With
Melissa Perez
June 04, 2019
Smiley faces of service And the beat rolls on with Jim Butler Chevrolet service. Great to have a personal relationship over 30 years with people you can trust to take care o And the beat rolls on with Jim Butler Chevrolet service. Great to have a personal relationship over 30 years with people you can trust to take care of you right. Love you guys!!! More
by brandel578
Employees Worked With
