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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,281 Reviews

4,281 Reviews of Jim Butler Chevrolet - Service Center

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March 22, 2019

I took my 2018 Chevy Cruze to b looked at for radio coming o I dropped my car off and had them look at it for radio staying on after car is off , they had my car for 3 days and didn’t find out what’s wrong. I ha More

by DIANE9331
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Mar 25, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Diana! We sincerely hope we are able to find what is going on with your vehicle! Those videos will certainly help see all of the circumstances in which the problem occurs so we can duplicate it. Thank you for your business and your cooperation!

March 22, 2019

Great changes Have been going there now over 3 years. Waiting was always a issue. Since the new improvement of check in and things it is much quicker and smoother ! More

by fire77120
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Jim Butler Chevrolet responded

Awesome! We're so glad you have noticed the improvements that we made and that you are enjoying them! Thank you for your business!

March 22, 2019

Beyond Friendly service ! Kim was totally Awesome , super friendly answered my questions . she even brought my vehicle around to me at pick up time . When I need to go back fo More

by karen63049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your kind words, Karen. We really appreciate you taking the time to share your experience with us- and we agree, Kim is truly an asset to our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

March 22, 2019

Finance & repair I am in process of creating a sign of "Jim Butler dealership sucks" to put in n the back of my car. Free of charge to you. More

by ksenmath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Zarlingo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brewer, Bryan Steele
Mar 25, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback. We want to do everything we can to make this right. Unfortunately, we are not able to see what your name is to look into this situation unless you provide it to us. Please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017 with your information if you would like us to address this or any other ongoing issue.

March 22, 2019

Oil change tire rotation Went in for tire rotation and oil change, got a call and said my tire monitor sensors couldn’t be reset. Truck has oversized tires but has been in bef More

by bdearing42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Johnson
Mar 25, 2019 -

Jim Butler Chevrolet responded

We're sorry to hear that we were unable to get the tire pressure sensor reset for you. We are glad you had an otherwise positive experience with us, though! We hope future services go better.

March 22, 2019

CEL IS ON. VEHICLE APPEARS TO STARTS, BUT WILL NOT MOVE Had to have the vehicle towed in via "OnStar". Both the "OnStar" Personnel & your Team (Bill Timmons & P.Meyer, as well as the rest of the support per More

by bspringemann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons & P.Meyer
Mar 25, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your patience and your kind words, Bill! We're so glad we were able to get the situation resolved and helped ensure that this unusual issue was addressed carefully and thoroughly. We're always here to help and we look forward to working with you again!

March 22, 2019

QUICK OIL CHANGE Normally, I dread the oil change, because I don't like to sit still that long and wait. But this time, it was quick as I was the last appt of the Sat More

by MEVERS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Timmons, Melissa Perez
Mar 25, 2019 -

Jim Butler Chevrolet responded

Awesome! We're so glad you enjoyed this visit with us! We hope to nail it next time as well. Safe travels!

March 22, 2019

Continues to Meet Expectations I took the car in for an oil change and safety inspection to update the plates. The radio completely went out so that was added to the service appoint More

by martha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Mar 25, 2019 -

Jim Butler Chevrolet responded

Thank you so much for your business and your kind words, Martha! We're so glad that Mike took great care of you and showed how much our customers truly mean to us. Thank you for being a part of the Jim Butler Family! We look forward to working with you again.

March 22, 2019

Great job as usual Have been since moving to area used Jim Butler to buy and service my cars. Keep up the great job, Only thing can you extend service hours again. More

by pstadler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 25, 2019 -

Jim Butler Chevrolet responded

Thank you for your business at the feedback! We will take your suggestion into consideration and do our best to make it happen. We look forward to seeing you next time!

March 22, 2019

Quick fix in and out. Needed my tire pressure monitor reset. Pulled in with no appointment. Fixed within 10 minutes. Very happy with the service today. A plus that they are More

by carrie.gausling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Gray, Melissa Perez, Mike Johnson
Mar 25, 2019 -

Jim Butler Chevrolet responded

Thanks for your kind feedback! We're glad to hear that you had a fast and easy experience with us! We look forward to working with you again!

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