Jim Butler Chevrolet - Service Center

Great service/maintenance appointment. This was my first complimentary maintenance appointment for the new car I purchased in October. I couldn't have asked for better service. Everyone was This was my first complimentary maintenance appointment for the new car I purchased in October. I couldn't have asked for better service. Everyone was courteous and efficient. I had been told to expect the appointment to take 90 minutes. It was actually a little less, around 75 minutes. I loved being able to drive into the service area and having the intake part of my visit taken care of while I was still in the car. Everything went very smoothly from the intake area, to the waiting area, to the cashier, and to the pick up area. I was very pleased. Thank you. More

Poor communication My wife’s car was brought on for a upgrade the salesman set up for us. Called the day of said he’d be here at 10Am to help check her in. He was not p My wife’s car was brought on for a upgrade the salesman set up for us. Called the day of said he’d be here at 10Am to help check her in. He was not present. And none of his peers where in the loop to take his place. The service center folks could not provide a time estimate nor had knowledge a loaner needed to be set up. Which was suppose to be arranged by our salesman . Then he heard nothing at the end of the day when the car was ready. We had to contact the dealer and get a status of when the vechivle was ready or not. More

Had engine problems with extended warranty. Car towed in. My car was in your shop for the wiper recall. Got it back and had acceleration problems. Had my car towed to Bommarito Chevrolet since it was closer My car was in your shop for the wiper recall. Got it back and had acceleration problems. Had my car towed to Bommarito Chevrolet since it was closer and under the GM warranty. They told me my oil was low and did an oil change and said it was fine. I got my car back and on 2/9/18 had problems again with acceleration. This time it was towed to your business. Doug was my adviser. He was great. The only problem I had was with paying for the engine cleaning and total cost of flushing out the transmission. Took it to my repair shop and they questioned the same thing. Said had to drain the transmission to get to the engine and should not have had to pay for the total flush. The first transmission flush was done at 45,000 and the next recommended flush was due at 90,000. I only had 71,013 miles. My car seems to perform better for now. I am still concerned about the excessive use of oil. I have check the problems with this model and it seems to have engine problems. My warranty expires on 2/23/19. I only hope that my problem is resolved. We have bought several cars through Jim Butler and have always had excellent service. I just hope that the repairs done to my car will take care of the problem. More

Service was great at updating me on the service details. Kayla was very thorough about keeping me updated about the service, and what the eta would be for repairs and completion. Thanks you for the Gre Kayla was very thorough about keeping me updated about the service, and what the eta would be for repairs and completion. Thanks you for the Great Service!! Kim P. More

Oil change First oil change for my new truck. Quick and easy! Service team was top notch. Right when I pulled up I was already being helped. Love it! Thanks agai First oil change for my new truck. Quick and easy! Service team was top notch. Right when I pulled up I was already being helped. Love it! Thanks again! More

checking warning symbol on dashboard Tire monitoring system warned that a sensor wasn't working. Had it checked out. Warning symbol did not come back on. No change recommended or made Tire monitoring system warned that a sensor wasn't working. Had it checked out. Warning symbol did not come back on. No change recommended or made. More

Chevrolet's best service friend!! Always a good experience. If you need service, you will always feel like you are among friends. Everyone I work with are truly my best friends. Alw Always a good experience. If you need service, you will always feel like you are among friends. Everyone I work with are truly my best friends. Always so much help!!! Thank you!! More

Service Center I received outstanding service from the service center. They repaired my vehicle quickly. I am very happy with all they do to make you feel comfortabl I received outstanding service from the service center. They repaired my vehicle quickly. I am very happy with all they do to make you feel comfortable during your visit. They make you feel like you are a priority More

Great timely service. Got my vehicle back quickly and it was done right. Mike Johnson kept me informed on the progress and my vehicle was ready on time. Got my vehicle back quickly and it was done right. Mike Johnson kept me informed on the progress and my vehicle was ready on time. More

Extremely pleased with service Very professional, and timely. Kept me informed as to status during service visit. Extremely knowledgeable, and polite--very satisfactory with resul Very professional, and timely. Kept me informed as to status during service visit. Extremely knowledgeable, and polite--very satisfactory with results of service and price.. More