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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,260 Reviews

4,260 Reviews of Jim Butler Chevrolet - Service Center

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January 02, 2019

Sales and Service The salesmen worked hard to make sure we found the vehicle that fit our needs and that we liked. The service dept scheduled my appointment and got More

by fnelson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2019 -

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, great deals, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

December 31, 2018

SO HAPPY! Another dealer told us that the tire pressure monitor had to be replaced. After the service techs checked our tires, the monitor was gone from the da More

by silverblonde65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Dec 31, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind review, Rose! We're so glad we were able to sort out what was going on and make sure your Saturn was running properly again! We'll make sure to let Mike know he did a great job. Happy New Year & see you next time!

December 31, 2018

great service i had an issue with my car and needed a rental. my car was in out of the shop within 24 hours. everyone is so friendly!! More

by jensensam2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Timmons
Dec 31, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

December 31, 2018

They got me in a nice car The dealership was great. And Eric Ruchala really worked to get me in a car. I needed a hose patched up and rotors rotated after purchasing. They got More

by anthonymeyermusic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley
Dec 31, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're very glad your visit was almost perfect! We're more than happy to get those fluids taken care of for you, and we do apologize for that oversight. Please feel free to stop by the dealership during regular business hours (we are closed tomorrow for the holiday!) so we can get that fixed up for you!

December 31, 2018

Oil change I was there 2 1/2 hrs. For oil change, & had appointment for 10:30 didn’t get done till 1:00, seems a long time for oil change. More

by gailbarbagallo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2018 -

Jim Butler Chevrolet responded

Thank you for your feedback, Gail! We're sorry to hear that we were so behind on the day after Christmas. We were definitely very busy, but that is still a very long wait. We apologize and hope that we can improve on your future visits with us, as we do sincerely appreciate your business! Happy New Year!

December 29, 2018

unresolved problem I brought my truck in for an issue that felt like a misfire, after having my truck for 5 days, i got the truck back with it doing the same thing ( onl More

by firstchoice0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
kayla merrick
Jan 04, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback. We want to do everything we can to make this right. Unfortunately, we are not able to see what you name is unless you provide it to us to look into this further. We attempted to contact you privately to get this information. Please respond with your information at your convenience if you would like us to address this or any other ongoing issue.

December 28, 2018

Amazing experience!!!!!! Kim is the best, most friendly and helpful service advisor ever! Very knowledgeable in what i needed done. The technician Paul Meyer was very knowled More

by mandiray1224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Meyer
Dec 31, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

December 25, 2018

Great job Because a great job was done!Was very happy with the job and the care that was given.we are bring it back later for some follow up work.you guys have More

by marybollmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Kutcher
Dec 26, 2018 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

December 25, 2018

Disappointing service setup the Setup for the service center is very disappointing. I’ve been told things are in the process of being changed so hopefully that improves things More

by tmantia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Johnson
Dec 28, 2018 -

Jim Butler Chevrolet responded

Thank you again for your feedback and business! We appreciate you letting us know how we can improve so we can provide a more positive experience for our customers!

December 24, 2018

Honest and quick work Jim Butler Chevrolet service center has always given us good service. Tells us when service is needed but doesn't hound you into having it done immedi More

by DLBRENNAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Perez
Dec 26, 2018 -

Jim Butler Chevrolet responded

Thank you for your kind words! We truly care about our customers and we're so glad that showed through during your visit with us. We're always here to help!

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