Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
4,260 Reviews of Jim Butler Chevrolet - Service Center
Sort by
December 12, 2018
2018 Silverado service Mike did a great job in diagnosing an issue with the auto start and also the strange notifications that were being reported along with providing a ren Mike did a great job in diagnosing an issue with the auto start and also the strange notifications that were being reported along with providing a rental car. More
by scottmanley
Verified CustomerEmployees Worked With
Mike Johnson
December 12, 2018
A wonderful relief The transmission broke on my vehicle. I was still under a power train warranty but that didn’t help my anxiety. I’ve had so many people tell me horror The transmission broke on my vehicle. I was still under a power train warranty but that didn’t help my anxiety. I’ve had so many people tell me horror stories of their service centers getting around warranties, doing low quality work, and over charging a customer while they feel held hostage on a vehicle they need. Thankfully Doug and Jim Butler was the complete opposite. It took Doug 4 hours, but in that time they diagnosed my issue as well as another I didn’t know about, and worked with GM to make sure it all got covered under my warranty. Plus secured me a rental free of charge so I wouldn’t be stranded. Once the work was completed, there were no hidden charges, and no last minute changes than what I was told before. It was a large relief that the dealership I had to deal with was Jim Butler and not somewhere where I would have my own horror story. Thank you Doug, and thank you Jim Butler. More
by jdubb4504
Employees Worked With
December 12, 2018
Awesome service advisor I have used Jim butler since I bought my car. I have encountered a few issues with recently and my service advisor mike Johnson has gone above and bey I have used Jim butler since I bought my car. I have encountered a few issues with recently and my service advisor mike Johnson has gone above and beyond to help correct the issues More
by npmccall
Employees Worked With
Mike Johnson
December 06, 2018
Second of my second scheduled service Went in for my second scheduled service on my 2018 Chevrolet Malibu. I dropped it off about 9:15am and it was done by 10:20am. Went in for my second scheduled service on my 2018 Chevrolet Malibu. I dropped it off about 9:15am and it was done by 10:20am. More
by babybear6190
Employees Worked With
Kayla Merrick
December 06, 2018
First oil change Was taken care of right away. The first oil change was complimentary. They service person looked at the car. Asked if I had any questions or concerns. Was taken care of right away. The first oil change was complimentary. They service person looked at the car. Asked if I had any questions or concerns. Gave an estimated time of completion. When it was done they came, took me to the cashier to get my keys and to check out. No charge! More
by Bonds, lynn
Employees Worked With
Melissa Perez, Mike Johnson
December 06, 2018
Did good work but took 3 hours Took way too long. Advisor told me on phone it would take 1 hour. When I got to the dealer I was told it would be 2 hours. Took 3 hours, which the tru Took way too long. Advisor told me on phone it would take 1 hour. When I got to the dealer I was told it would be 2 hours. Took 3 hours, which the truck was actually done for 1/2 hour before they got to me. Mainly because the advisory went to lunch. Also another customer, named Butler, was taken care of before me and they had someone ask if he wanted to check out while the advisor was at lunch. More
by jdketcherside
Employees Worked With
December 06, 2018
Great experience as always. Jim Butler has always taken care of us and our cars. Kim has been the servcie representative that has taken are of us whenever she is at work. She i Jim Butler has always taken care of us and our cars. Kim has been the servcie representative that has taken are of us whenever she is at work. She is excellent and one of the main reasons we continue to buy from Jm Butler. We are now driving our fifth vehicle from Jim Butler since 2001. More
by plmartin63050
Employees Worked With
December 05, 2018
Warranty Repair work Well I've had to bring in the vehicle 2 times to get the correct repair done for hesitation when accelerating. Now even after the 2nd visit the proble Well I've had to bring in the vehicle 2 times to get the correct repair done for hesitation when accelerating. Now even after the 2nd visit the problem appears to still be present. Not all the time but more than it should be. I enjoyed the customer service I received from Tim Summons at the check-in process but I kind of question the service technicians at this point. I don't understand why the issue remains. I will probably now consider taking this GMC vehicle to a different GM Certified dealer to have it repaired. I worked with Check-in dept, with car rental as well. I don't remember her name but she was super friendly as well. More
by dludditt
Employees Worked With
Tim Summons
December 04, 2018
Peace of mind with great service Yes, it was only an oil change and tire rotation for a truck under a year old, but, the accompaning 27 point safety check is over the top for peace of Yes, it was only an oil change and tire rotation for a truck under a year old, but, the accompaning 27 point safety check is over the top for peace of mind. Coupled with friendly courteous, knowledgible staff a comfortable waiting area, and a follow up email listing work completed plus the 27 point report, made this a very nice experience More
by fourofus
December 04, 2018
Awesome service at Jim Butler I am throughly satisfied with the service I received during my visit. Kim the young lady who checked me in is a absolute enjoyable young lady who made I am throughly satisfied with the service I received during my visit. Kim the young lady who checked me in is a absolute enjoyable young lady who made me feel very welcomed at Jim Butler Chevrolet. Kudos to you all 👍🏾👍🏾👍🏾 More
by semonupe11
Employees Worked With
