Jim Butler Chevrolet - Service Center

Service 2015 Colorado 10/25/18 Had issues with 2015 Colorado owned for one year.told my service mgr Kayla Merrick my vehicle's problems. my brake issue, my climate control issue, an Had issues with 2015 Colorado owned for one year.told my service mgr Kayla Merrick my vehicle's problems. my brake issue, my climate control issue, and my transmission issue were all resolved. I've worked with Kayla in the past. She is a pleasure to work with. My favorite employee. More

Standard service Went in for first oil change and regular service check. Dropped off the night before and was processed in quickly. Work was to be completed the next Went in for first oil change and regular service check. Dropped off the night before and was processed in quickly. Work was to be completed the next day but was done that evening. Pick up was in and out with no waiting. More

A bit confused about appointments and timelines. I had an appointment for 8:45 am. Got their a bit early and was checked in on a timely basis. Everyone was pleasant and timely, however, I was told I had an appointment for 8:45 am. Got their a bit early and was checked in on a timely basis. Everyone was pleasant and timely, however, I was told "they may not get the truck in as they were running a day or so behind and I could pay for a rental car". They did get my car in and finished that same day, but I was asking myself why I would need to pay for a rental car because they overbooked service appointments they might not be able to keep up with? I have an extended warranty from GM and assumed the windshield washer issue was covered (which it was). I was called mid-afternoon to say they found the problem and hoped to get it finished by sometime tomorrow, I said I would need to come get it and bring it back another day for the windshield washer pump to be installed if they couldn't get it finished because I had to have it or a warranty covered rental car for use very early the next morning due to a work related issue. They offered a warranty covered rental care as I was told mine was "torn apart/not drive able". I received another call within about 30 minutes that said it was ready to go. I went to pick it up around 5:30 and the cashier didn't have my paperwork and had a hard time finding someone to help her with it. She was very nice and I felt bad for both of us as it took a while for someone to get her the keys and appropriate paperwork (not her fault). More

Oil change, and warranty work I'm giving this rating because the customer service man bill I worked with was phenomenal explained the situation extremely in depth. Great representa I'm giving this rating because the customer service man bill I worked with was phenomenal explained the situation extremely in depth. Great representative! Some workers were talking and bill seen I was waiting at the counter. He gave the ladies a second to do their job but they didn't seem interested. Bill rushed up and said I'm so sorry for that not knowing I was his direct client. He was thorough beyond his job guidelines. He's the type of guy that should be managing. I'm extremely pleased with him More

Rude Customer Service It was incredibly frustrating to bring my vehicle to this location for service. There was a woman working in the service area who was very rude, curt It was incredibly frustrating to bring my vehicle to this location for service. There was a woman working in the service area who was very rude, curt and short with everyone she was speaking to. In addition, The girl behind the "payment desk" didn't even look at us when we stood there, and she just asked questions that she needed without looking at us. Overall very disappointed with customer service, and will not be bringing my vehicle back. Mike in the service department was helpful. The others need to be taught how to speak to customers. More

Excellent all round from drop off to pick up. Timely scheduling of service. Full explanation of what was to be done and a clear expectation set for the timeframe involved. Completed within timefr Timely scheduling of service. Full explanation of what was to be done and a clear expectation set for the timeframe involved. Completed within timeframe and great work. More

The Best way to get the Best Service I was right in,sat down in a comfortable chair and was done before I knew it, I Love this place and I will be back??💞 I was right in,sat down in a comfortable chair and was done before I knew it, I Love this place and I will be back??💞 More

On time and easy I was in and out in no time. My rental was ready and work was completed on time. Hassle free - that's what it's all about! I was in and out in no time. My rental was ready and work was completed on time. Hassle free - that's what it's all about! More

Great experience Scheduling was easy, service was done quicker than expected. Very happy with the entire service department from start to finish. Would definately reco Scheduling was easy, service was done quicker than expected. Very happy with the entire service department from start to finish. Would definately recommend them and have. More

Staff is difficult to work with Dropped off my 2017 vehicle for oil change and tire rotation. Since then tire keeps losing air and dealer doesn't want to get the car in and be accoun Dropped off my 2017 vehicle for oil change and tire rotation. Since then tire keeps losing air and dealer doesn't want to get the car in and be accountable for issue. Issue only began after they rotated them. I was also going to be charged for the oil change even though at time of purchase I was told there were two years of free oil changes and tire rotations. Had to get my salesman to approve. Totally wasting my time. Not sure I will ever buy another vehicle here. I have purchased three in the past five years. Time to rethink the next vehicle dealership and brand of car. More