Jim Butler Chevrolet - Service Center

Great Made appointment- just basic service - oil change. On time great service representative in Kim H. Kim is always pleasant and makes it easy to go back. Made appointment- just basic service - oil change. On time great service representative in Kim H. Kim is always pleasant and makes it easy to go back. More

Oil change While getting my oil change, I was debating about getting my tires changed, when I decided on the installation I was offered a ride home, which was gr While getting my oil change, I was debating about getting my tires changed, when I decided on the installation I was offered a ride home, which was great More

Staff was friendly and helpful The service manager kept me informed of what was going on with my car. He answered all of my questions. He called me when he said he would. The service manager kept me informed of what was going on with my car. He answered all of my questions. He called me when he said he would. More

Service Good I like the new way of receiving guests for service. You used to have to wait in the waiting room for minimum half an hour before a service person woul I like the new way of receiving guests for service. You used to have to wait in the waiting room for minimum half an hour before a service person would even come to find out why your car was brought in. Now you wait with your car, and they come right out. And my service was even completed in a shorter time than expected. More

Service with a Smile They get you right in and out and treat you with respect. They let you know throughout the service what they have found and let you know what it will They get you right in and out and treat you with respect. They let you know throughout the service what they have found and let you know what it will cost to fix it. More

Problem solved-thank you Kim Hausmann Kim Hausmann was excellent. She is the epitome of customer service. Kim went above and beyond to help me solve nagging and annoying problem. She is tr Kim Hausmann was excellent. She is the epitome of customer service. Kim went above and beyond to help me solve nagging and annoying problem. She is truly an excellent representative for Jim Butler Chevrolet. Please make sure she gets a nice raise. Thank you all so much! More

molding replacment This is the second time I've had this molding repaired. The first time was a couple of months ago. I will have to wait a few more weeks before I f This is the second time I've had this molding repaired. The first time was a couple of months ago. I will have to wait a few more weeks before I feel that it has been a total success. But, the service was fine and have no complaints. More

High Quality Customer Oriented Operation I took my 2017 Malibu in the get the oil changed and to get two alerts that I received through On-Star checked out. The check in staff were all very h I took my 2017 Malibu in the get the oil changed and to get two alerts that I received through On-Star checked out. The check in staff were all very helpful and courteous but the standout was Kim Hausmann. She walked me through everything from the check-in to getting a loaner to contacting me when the car was finished and telling me what the Tech's had found and repaired. Getting the car to the Tech's took some time due to the large volume of service work being done there but Kim told me to keep the loaner until the work was completed. All in all this was a very satisfactory and stress free experience thanks to Ms. Hausmann. More

Very friendly and accommodating. My service guy was Bill Appointments made easily. Service was great. This is the third time my car has been in for a similar problem and they always are nice Appointments made easily. Service was great. This is the third time my car has been in for a similar problem and they always are nice More

Absolutely terrible service! I bought a brand new truck earlier this year here and scheduled an appointment for this past Saturday to get the first oil change. I spoke with Dalton I bought a brand new truck earlier this year here and scheduled an appointment for this past Saturday to get the first oil change. I spoke with Dalton upon arrival as he was the service advisor and told me they were behind so it would be a little longer than normal wait. I waited and waited and finally went to the cashier to speak with someone about the status of my truck. She informs me they turned the lights off and left for the day already and I couldn't get my truck back until Monday because she can't do invoicing after hours. Needless to say sh looked on the computer and it was done and she was able to access my keys. No one ever called me or anything to give me the status of my vehicle that is was done or anything just left me waiting in the waiting room for nearly 4 hours wasting half of my Saturday, Absolutely unacceptable! And to top it off I get an email the following Tuesday saying my vehicle is done and ready for pick up. More