Jim Butler Chevrolet - Service Center

They have a broken process When you make an appointment days earlier and then are told all your appointment is for a consultation and they are not prepared to repair your vehicl When you make an appointment days earlier and then are told all your appointment is for a consultation and they are not prepared to repair your vehicle something is wrong. Then they give you a completion date and don't meet it nor donuts get s call telling you your vehicle isn't finished. More

Doug Kircher was great! We worked with Doug on getting some issues fixed that were covered under our warranty, Doug handled everything from the time we dropped the car off un We worked with Doug on getting some issues fixed that were covered under our warranty, Doug handled everything from the time we dropped the car off until we picked it up. He was the one who dealt with the warranty company and the service center. He was always calling and keeping us in the loop regarding all issues concerning the vehicle. More

Electrical System goes Haywire on my Truck I realize how busy your service department is but almost four days in the shop and it turns out to be a battery? Mike Johnson as always did a great jo I realize how busy your service department is but almost four days in the shop and it turns out to be a battery? Mike Johnson as always did a great job. More

Great Customer service great customer service and work. Dalton was very attentive to our needs and took care to ensure everything was handled on a timely basis. Thanks great customer service and work. Dalton was very attentive to our needs and took care to ensure everything was handled on a timely basis. Thanks More

Oil Change and warranty work Dropped off truck Sunday night and consultant call Monday and said Mechanic backlogged 1-1/2 days. I wish I would have known sooner, but everything w Dropped off truck Sunday night and consultant call Monday and said Mechanic backlogged 1-1/2 days. I wish I would have known sooner, but everything worked out fine. Kim, was very helpful More

Service Center Whenever I need to bring my Equinox in to the Service Center every person I talk to is friendly, helpful, and knowledgeable. They always go above and Whenever I need to bring my Equinox in to the Service Center every person I talk to is friendly, helpful, and knowledgeable. They always go above and beyond! More

Great service The service and Jim Butler Chevrolet was great I got a total detail of the service I was getting and detailed information about the maintenance that w The service and Jim Butler Chevrolet was great I got a total detail of the service I was getting and detailed information about the maintenance that would need to be done soon. I highly recommend this service department for your Car service. More

Not a warm fuzzy feeling My service advisor Kayla and the other loaner car girls were outstanding. On the other hand the Tech installed the wrong part and that was obvious . F My service advisor Kayla and the other loaner car girls were outstanding. On the other hand the Tech installed the wrong part and that was obvious . Fortunately it was just cosmetic but it still leads me to believe that there's a lack of quality assurance. I think the next time I need service to my car I may try some place else. More

oil change with coupon I brought my vehicle in for oil change. Had a 39.99 coupon and was told I still had to pay 49.99. Not sure your coupons are worth the paper they ar I brought my vehicle in for oil change. Had a 39.99 coupon and was told I still had to pay 49.99. Not sure your coupons are worth the paper they are printed on. Will look around next time for a better deal. Now I have another one and will probably have to throw it away if it is the same as the one you took with no expiration date. More

Great Service Service always great. You started new service program since I was there last time for service. e-mail suggested service needs while customer waits. Ad Service always great. You started new service program since I was there last time for service. e-mail suggested service needs while customer waits. Advisor needs tell customer of this program. I was asked if I wanted my e-mail listed. Told the advisor I get many e-mails from Jim Butler they should have it. Said GM has that sometimes not dealership. I gave it to her. Was not advised I could get service message. I saw them after I got home. Knowing it now I’ll watch for it. Could possibly address while I’m there. More