Jim Butler Chevrolet - Service Center

Great service always accommodating very pleasant to work with the night drop is a great option to have when you are unable to get to the dealership during normal hours and the shuttle service is a big part with the night drop is a great option to have when you are unable to get to the dealership during normal hours and the shuttle service is a big part of why I keep coming back to Jim Butler More

The staff was helpful and knowledgeable. Tyler made sure we got the car we were looking for. Tyler made sure we got the car we were looking for. More

Needs to work on customer service. Promised rental car, did not have one available. Then dealer left us stranded at enterprise. Promised rental car, did not have one available. Then dealer left us stranded at enterprise. More

Kim was excellent when my vehicle was in the shop for service. Afterwards I texted twice and called once with a question but she never responded. I brought my vehicle in for service on a Tuesday after service. Afterwards I texted twice and called once with a question but she never responded. I brought my vehicle in for service on a Tuesday afternoon, my appointment was for Wednesday morning at 7:30. They didn't start working on it until Friday. More

$126. 00 for an oil change 🤬🤬🤬🤬🤬 CROOKS!!!!!!!!!!!!!!!! Never will send someone to the Fenton location 😉🤬🤬🤬🤬🤬 00 for an oil change 🤬🤬🤬🤬🤬 CROOKS!!!!!!!!!!!!!!!! Never will send someone to the Fenton location 😉🤬🤬🤬🤬🤬 More

Cost for any maintenance is outrageous for any service at any dealership.......but they do a good job any dealership.......but they do a good job More

Staff was extremely courteous despite the fact that they were super busy, they’re the reason I take my truck to Jim Butler vs. Bommarito! were super busy, they’re the reason I take my truck to Jim Butler vs. Bommarito! More

Great experience. Kim was as always excellent, and the Car Facts were very much appreciated. Kim was as always excellent, and the Car Facts were very much appreciated. More

she was very helpful. Explain everything and stayed in contact with me. From the beginning to the end. Explain everything and stayed in contact with me. From the beginning to the end. More

Easy to schedule, the work was completed in reasonable time. I had a special request (that should have been fixed before I even purchased the vehicle, but I digress) that was very minor that I put in the time. I had a special request (that should have been fixed before I even purchased the vehicle, but I digress) that was very minor that I put in the online appointment notes, confirmed over the phone, confirmed again when I was with the advisor that hadn't been completed. Then when they brought the truck back in to the service bay, they just left it on for more than 15 minutes (it isn't a diesel) while they attended to the front plate bracket. Everyone was very, very nice, it was just a bit frustrating. The other thing I've noted at this dealership over several trips during the purchase of my vehicle, accessory install, etc. is the number of employees smoking or vaping in what I would consider front of house or customer areas. It's so unpleasant to walk out the front doors or come up the side of the building from the service bay (where customers are dropping off cars) and right into a cloud of smoke. Please give employees an area that customers do not have access to for these activities. It's quite off putting and will factor into my choice of service centers. I've never noticed in decades of taking cars to dealerships across many manufacturers employees taking smoke breaks, so it really sticks out for me. More