Jim Butler Chevrolet - Service Center

poor/no communication failed to perform service requested misinformation regarding motor oil additive, owner's manual says not to use it, Chevrolet says not to use it, but service writer says ther requested misinformation regarding motor oil additive, owner's manual says not to use it, Chevrolet says not to use it, but service writer says there is an update online, and when I checked Chevrolet says there is no update and even the 2024 model's owner's manual says not to use oil additives. I started using Butler service because I knew a Tech that worked there and trusted him, but he retired. I'll never go back and cannot recommend them to anyone that asks me. More

I pointed out that I have a concern with my bumper as it is giving me trouble since I purchased the Tahoe. (More to that story but moving on) It was essentially blown off and not addressed. They did do the is giving me trouble since I purchased the Tahoe. (More to that story but moving on) It was essentially blown off and not addressed. They did do the oil change and tire rotation, but every single person blew me off when I brought up the bumper issue. I asked the service writer if it would be annotated when I brought it up and was told no it is cosmetic (It's not, I suspect an issue with the wheel well or suspension)and blew over the fact I pointed it out. It wasen't until I found my sales guy did anyone acknowledge my concern even then - no one inspected further than just looking at it. More

It took 30 min for them before I was even able to get out of my car after pulling in the garage. My oil change and tire rotaion took a total of 3 hours. I was also charged way more than I had expected withou of my car after pulling in the garage. My oil change and tire rotaion took a total of 3 hours. I was also charged way more than I had expected without any explanation. Then when the guy had to find my car, he couldn’t find it. That was an additional 28 min! More

From the time I came in to the time I left nothing but perfect everybody was professional and courteous perfect everybody was professional and courteous More

Got done what I needed! Nice to have water there to drink, and comfortable place to sit and wait! Nice to have water there to drink, and comfortable place to sit and wait! More

Is My experiences have been great. Staff very helpful and know the business. I recommend the service and dealership to all my friends. Staff very helpful and know the business. I recommend the service and dealership to all my friends. More

The price for an oil change/tire rotation was $40 more than expected from same exact services at another dealership. Was told after i paid for services that i could receive a car wash. Overall I was dissa than expected from same exact services at another dealership. Was told after i paid for services that i could receive a car wash. Overall I was dissatisfied with overall experience. More

Took a little longer than i had expected but once Kim realized my concern for my truck she was extremely informative and communicated back. Overall was extremely satisfied with the outcome. realized my concern for my truck she was extremely informative and communicated back. Overall was extremely satisfied with the outcome. More

Won’t go back. These people just want to get as much money out of you as they can. These people just want to get as much money out of you as they can. More

Always great communication, service times are long but service itself is great friendly and helpful service itself is great friendly and helpful More