Jim Butler Chevrolet - Service Center

We loved Brian! The entire staff was pleasant but Brian was a step above expectations. The entire staff was pleasant but Brian was a step above expectations. More

Once again I took my Chevy to Jim Butler for service. This time they said there was not a problem and charged me a couple hundred dollars. I took the vehicle home and the next day experienced the issue This time they said there was not a problem and charged me a couple hundred dollars. I took the vehicle home and the next day experienced the issue again. Looks like I have to find another maintenance facility. More

The service is great. The personal are always welcoming and ready to assist. Courtesy drop-off should be extended to more than 10 miles though. As a loyal customer there The personal are always welcoming and ready to assist. Courtesy drop-off should be extended to more than 10 miles though. As a loyal customer there really should be a service price decrease. More

Brian was fantastic and super helpful. I have many friends looking to go there now. I have many friends looking to go there now. More

They have a great service team that is very prompt and responsive to my tight schedule. It's worth the drive from Edwardsville to have my Tahoe serviced by these pros. responsive to my tight schedule. It's worth the drive from Edwardsville to have my Tahoe serviced by these pros. More

2 attempts to fix my convertible top on my corvette have been a failure. I do not blame the technician but I do not see a real effort to get an engineer on site to help troubleshoot the problem. 2 new top been a failure. I do not blame the technician but I do not see a real effort to get an engineer on site to help troubleshoot the problem. 2 new top motors have come in and cannot be programmed. Its not the motors. I've learned through Chevy customer service that a 3rd motor has been ordered. How is that going to help? The top is physically in a bind and I've shown the a wiring harness that has been put under stress and has minor damage to it. Very little communication has been going on and there are 2 other issues that are awaiting parts. It is now winter and I may not be able to take the car in. It will need to be put on a flatbed if below 40 degrees. Very frustrating experience so far. More

Very please with the services I received. The service technician (Kim), is very knowledgeable and friendly. The service technician (Kim), is very knowledgeable and friendly. More

I was told it would be 60-90 minutes and it was over 2 hours. I was not informed about anything from my service agent and he was supposed to call me and never did hours. I was not informed about anything from my service agent and he was supposed to call me and never did More

Everyone is friendly and helpful. There is a large selection of vehicles and the one we selected was cleaned, gassed up and ready to go! There is a large selection of vehicles and the one we selected was cleaned, gassed up and ready to go! More

Attetativr to customer needs and friendly. Great service department. Good follow up and fully answers any question or cocerns Great service department. Good follow up and fully answers any question or cocerns More