Jim Butler Chevrolet - Service Center

Bryan was great and so was Bob my finance manager . Thanks for the help guys. Thanks for the help guys. More

The service department is like a well oiled machine. It has been very efficient every time I’ve been in. It has been very efficient every time I’ve been in. More

They did a good job with my oil change and tire rotation however I had an appointment for 4:30pm, and I was 30 minutes early and it was not pulled in until after 5pm. however I had an appointment for 4:30pm, and I was 30 minutes early and it was not pulled in until after 5pm. More

the staff was very helpfull and the salesman was great to work with and had a good inventoy work with and had a good inventoy More

Very excellent service and willing to keep me updated at all times. Friendly and courteous staff all times. Friendly and courteous staff More

One for three on being called back by my advisor when he said he was going to. At one point, I was being sent away with a large quote and probably a diagnostic fee before asking about a service bulletin I l said he was going to. At one point, I was being sent away with a large quote and probably a diagnostic fee before asking about a service bulletin I located through GM. I was curious about the issue after my service rep stated how common the issue was with my vehicle. Glad I did my research before picking up the vehicle and paying for the fix out of pocket. Lack of communication and diligence from our advisor resulted in the vehicle being at their location for 11 calendar days for an issue covered by GM. The is second vehicle we've taken to this dealership for a GM-covered issue and was a great reminder to drive further to another dealership. More

Terrible experience with the service department. The service advisors seem nice, but this dealership might as well be stealing from customers. I asked for a detailed estimate for repairs, and all I The service advisors seem nice, but this dealership might as well be stealing from customers. I asked for a detailed estimate for repairs, and all I received was a quote for $4300 with zero breakdown. Not transparent at all. They declined to provide further breakdown. Will never do business with this dealer again. More

Jim Butler’s service department is AWFUL! My wife & I purchased a 2021 GMC Acadia AT4 w/11,000 miles on it from Sunset Ford on 6-24-23. On 6-28-23 the engine would not shut off by pressing th My wife & I purchased a 2021 GMC Acadia AT4 w/11,000 miles on it from Sunset Ford on 6-24-23. On 6-28-23 the engine would not shut off by pressing the push start or even removing the key fob from the vehicle. This happened in the late afternoon/early evening. As we drove we called Sunset Ford who advised us to take it to a GM dealer as they would have more vehicle specific diagnostic tools. Jim Butler was the only GM dealer that we could make it to before they closed. Because the vehicle would not shut off the issue was urgent. Upon arrival we were checked in by Wyatt, a service advisor. We let him know that the vehicle would not shut off. Wyatt noted this & said he would inform the tech so they could do what they had to do to get it shutdown. We inquired about a rental vehicle & were told by Wyatt that he could not be sure GMC would cover a rental until they had time to check out the vehicle. Sunset then supplied us w/a free loaner vehicle (2023 Ford Explorer). I spoke w/Wyatt on 7-3. Wyatt explained to me that the tech failed to disconnect the battery like he was supposed to, so the vehicle ran until it ran out of gas. Once the vehicle ran out of gas it killed the battery to the point that they were having trouble getting it to take a charge. I opened a case w/GMC on this issue on 7-8. On 7-13 Wyatt informed us that if we needed to take the Explorer loaner back to Sunset that GMC had approved covering the cost of a rental, & he could have an Acadia available for us on 7-14. We then returned the free loaner from Sunset because we had been told by Wyatt that the rental was covered. There was no mention that there would be any chance of us having to cover the costs or we would not have returned a nicer free vehicle for a less superior vehicle at our own cost. After replacing two high dollar parts (Body Control Module & Fuse Block) that were not bad & still not being able to determine the cause an engineer was finally dispatched. The engineer showed up on 8-2. In less than a couple hours time the GMC engineer was able to diagnosis the problem that Jim Butler’s service department said they spent over 20 hours trying to figure out. The cause was a wire from the previous owners dash cam (that was no longer in the vehicle) shorting on a bracket. A meeting then took place between Sunset Ford & Jim Butler which did not go well. Since the dash cam was aftermarket Jim Butler wanted to charge Sunset for all of the parts that were unnecessarily replaced as well as the exorbitant amount of time they claimed to have spent diagnosing & having us in a loaner vehicle. Sunset advised us that they caught Jim Butler in several lies during their meeting. Sunset refused to pay the bill & instructed Jim Butler to put the non-defective parts that they had replaced back on. On 8-3 we were told to return the Jim Butler rental by Sunset & they would again supply us w/a free loaner. This time it was a 2023 Ford Expedition. We did just that. Again, we never agreed to cover any rental fee associated w/a Jim Butler rental. We only agreed to take the rental from them once we were told by the service advisor, Wyatt, & then the rental agent that it would be covered by GMC. The only charges listed @ the time of signing the rental contract under “charges” that we agreed to pay was $6 per gallon of gas if we brought it back w/less gas than it left with. On 8-8 Butler, w/o authorization, charged our credit card $1020. We have since disputed the charge which is now pending. The Acadia had to be towed out of Butler by Sunset Ford to be taken to a more reputable GMC dealer. Sunset has now officially terminated their working relationship w/Jim Butler over this. Sunset will no longer accept any vehicles from or send any customers to Jim Butler. I would not trust Butler to diagnosis a flat tire @ this point. We had to physically drive to Butler on multiple occasions to get an update since the service depart. would not update. More

Wyatt was very helpful and was finished in time for our next appointment. Thank you. next appointment. Thank you. More