Jim Butler Chevrolet - Service Center

Ordered headlight under warrenty, was told 5 to 7 days. 6 weeks later I had to call to check status. They didn't follow through, they knew order didn't go through. They said they just dropped it. Then reo 6 weeks later I had to call to check status. They didn't follow through, they knew order didn't go through. They said they just dropped it. Then reordered and we waited again. They contacted wrong person, the wrong person then notified me and I had to call the service department to schedule. More

Good service is hard to find these days but at Jim Butler it’s found here. Friendly employees that cared for their customers and very reasonable pricing! it’s found here. Friendly employees that cared for their customers and very reasonable pricing! More

I was told 24-48 hours would be the necessary time for maintenance/repairs, but it ended up being in the shop for five days (including a weekend). I had to call Jim Butler each day to get an update on my maintenance/repairs, but it ended up being in the shop for five days (including a weekend). I had to call Jim Butler each day to get an update on my vehicle. I called the afternoon of Day 2 to make sure I could pick it up that evening and was informed my vehicle hadn't even been in the shop yet; so I had gone a day and a half without my vehicle for no reason. One of the Jim Butler team members I spoke to tried blaming the delays on supply chain issues of parts, but this was on the very same day I found out my vehicle hadn't even been looked at. It is difficult to order parts or be waiting on parts when you don't even know what parts may be needed, if any. In addition, I was initially told a rental vehicle wasn't an option with a 24-48 hour turnaround. When Jim Butler didn't meet the 24-48 hour deadline and I asked a second time for a rental vehicle, I was told GM would not compensate for a rental if the vehicle is drivable. Overall, this was an incredibly frustrating visit to Jim Butler. More

I love the service, I received my car from this car lot and hope to get another car soon and hope to get another car soon More

I really like getting my oil changed there. Bill was awesome as always and friendly! I honestly would recommend Jim Butler Chevrolet to anyways! Keep up the good work everyone! Bill was awesome as always and friendly! I honestly would recommend Jim Butler Chevrolet to anyways! Keep up the good work everyone! More

I had an appointment and more than 2 hours past appointment time someone was finally able to assist. Unacceptable, my time is valuable as well. Show your customers the respect they deserve! appointment time someone was finally able to assist. Unacceptable, my time is valuable as well. Show your customers the respect they deserve! More

I appreciated the courtesy ride to my home with my baby in car seat. I was Surprised it would take a couple days to be fixed in car seat. I was Surprised it would take a couple days to be fixed More

They keep forgetting to reset my tire pressure monitoring system, even when I ask. Very frustrating since a tool is needed to reset it. system, even when I ask. Very frustrating since a tool is needed to reset it. More

Since 2013 I bought my 2012 Equinox from Jim Butler, and have always taken it back for service. Everyone has been very friendly, and have made me feel as important as other costermers. have always taken it back for service. Everyone has been very friendly, and have made me feel as important as other costermers. More

The service people are very friendly and helpful. When you set up an appointment you don’t have to wait very long to have your automobile serviced. When you set up an appointment you don’t have to wait very long to have your automobile serviced. More