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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,279 Reviews

4,279 Reviews of Jim Butler Chevrolet - Service Center

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August 29, 2023

Bryan was great and so was Bob my finance manager . Thanks for the help guys. More

by waliyahummahaad
Recommend Dealer
Yes
Employees Worked With
Bryan Lagunas , Bob Schneider
Sep 07, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

August 28, 2023

The service department is like a well oiled machine. It has been very efficient every time I’ve been in. More

by islandgirl214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mikala
Sep 07, 2023 -

Jim Butler Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Butler Chevrolet, INC.! We sincerely value your business and look forward to your next visit!

August 24, 2023

They did a good job with my oil change and tire rotation however I had an appointment for 4:30pm, and I was 30 minutes early and it was not pulled in until after 5pm. More

by RODNEYJCRUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Aug 30, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that our normal process wasn't explained to you. Your appointment time is set aside for you to speak with your service advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits in line for the next appropriate service technician. We normally quote 90 mins to 2 hours for our oil changes. We hope that you found this information helpful and that our efforts to improve are evident in future visits.

August 24, 2023

the staff was very helpfull and the salesman was great to work with and had a good inventoy More

by hutsontrucking
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please give us a call. We're always happy to help!

August 24, 2023

Very excellent service and willing to keep me updated at all times. Friendly and courteous staff More

by Chrisbarnhart88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Aug 30, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

August 24, 2023

One for three on being called back by my advisor when he said he was going to. At one point, I was being sent away with a large quote and probably a diagnostic fee before asking about a service bulletin I l More

by C.Nel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple
Sep 07, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience didn't live up to your expectations. If you wish to further discuss your experience, please reach out to our service manager, David at 636-717-3001.

Sep 07, 2023 -

C.Nel responded

Hi David, it is great hearing back from JB a few weeks after the review. Thank you for the interestingly worded reply. We attempted to discuss communication shortfalls with service leadership during our 11 calendar day experience with JB. Any reply to our voicemails or messages left with the service desk admin. would have been a great opportunity for us to discuss any misconceptions we may have about what an experience with the JB service looks like. These messages and requests should have been received around day 7 or 8.

August 23, 2023

Terrible experience with the service department. The service advisors seem nice, but this dealership might as well be stealing from customers. I asked for a detailed estimate for repairs, and all I More

by chrissmith7510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill
Aug 28, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. Our records indicate that your service advisor emailed you the quote, you opened the quote, then declined service. After that, you came and paid for diagnostics and took your vehicle stating that you would do the repairs yourself. Would you please forward me the email if it states something different? You can forward the email to toden@jimbutlerchevrolet.com.

August 23, 2023

Amazing experience at Jim Butler. They helped to fit my car in to have it done when I needed it, kept me informed along the way, and spent time explaining to me what was wrong in ter More

by Ltucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
Aug 28, 2023 -

Jim Butler Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!

August 23, 2023

Jim Butler’s service department is AWFUL! My wife & I purchased a 2021 GMC Acadia AT4 w/11,000 miles on it from Sunset Ford on 6-24-23. On 6-28-23 the engine would not shut off by pressing th More

by gst14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Wyatt Alley, Zach Hunter
Aug 26, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. During my investigation I learned that the cause of your vehicle's concern was due to an issue from an aftermarket part from the previous owner. GM does not cover repairs for issues due to aftermarket parts. This is why your rental was not covered by GM. We encourage you to reach out to Sunset Ford for reimbursement of the charges to your card because they were the sellers of the vehicle. Had you purchased Jim Butler, we would have been able to do more. It is our understanding that you obtained a second opinion that was very similar ours. We wish you the best in your endeavors.

Aug 26, 2023 -

gst14 responded

As I stated & you reiterated in your response the cause of the problem was an aftermarket part installed by the previous owner not covered by GM. Where the REAL issue lies is in the false statements issued by both your service advisor & rental agent that put us in the rental car to begin with. Whether it was stated incorrectly or out of intential deceit does not change the fact that we were advised by Jim Butler employees that GM had agreed to cover the costs of the rental. We never would have given up our previous free of charge rental for one of inferior quality that we would have to pay for. At the time of signing the rental agreement there was no charges indicated on the agreement other than a $6 per gallon charge for fuel which we did pay for. I will continue to dispute the charge for $1020 as well as make as many people aware of the type of unprofessional service to expect from Jim Butler. I have detailed written notes as well as some audio recordings relating to this issue. I have already notified a friend that purchases mutliple business vehicles at a time from you & many others that have purchased from you in the past. I can guarantee that this unauthorized $1020 charge will cost Jim Butler more in the long run. Do better. GMC Customer Care also stated that they could have done rental reimbursement if we would have rented from anyone besides Jim Butler.

August 23, 2023

Wyatt was very helpful and was finished in time for our next appointment. Thank you. More

by ruth10001
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
Aug 28, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

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