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Jim Click Kia
Tucson, AZ
36 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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36 Reviews of Jim Click Kia
September 20, 2022
Dealing with the service department is a very frustrating experience. They won't answer the phone or return calls. I had to go there in person to make an appointment. I was met with attitude as if they were experience. They won't answer the phone or return calls. I had to go there in person to make an appointment. I was met with attitude as if they were annoyed to have to schedule an appointment. I've been a Jim click customer for years.Not anymore. You couldn't give me a vehicle from these folks. More
by George
Employees Worked With
Service
Helpful June 25, 2022
My car was towed to Jim Click Kia Tucson on Monday. I have left several messages but no one returns my calls. It is now Saturday and No Response! I have no car or I would go there in person to see wha I have left several messages but no one returns my calls. It is now Saturday and No Response! I have no car or I would go there in person to see what’s going on. My Kia has 15k miles and I should at least have a rental by now! I am disgusted. Btw I have bought 4 Nissan here and brought all three of my kids here to buy their first car. Very disappointed. More
by MaryB
Employees Worked With
Scott Asst Service Mgr
May 04, 2022
Steve carefully guided me through sales process even though inventory was so low for Kia Soul model “S” that dealers had none on the lot. He kept in touch, but not overly, until this new car finally arr though inventory was so low for Kia Soul model “S” that dealers had none on the lot. He kept in touch, but not overly, until this new car finally arrived. He & sales mgr Jason kept me informed, tried to give me best deal even when dealership’s price was still way over MSRP. Steve spent 2 hour sessions w/me to learn all the smart features after my purchase. I’m very satisfied & delighted with the Kia Soul S, just what I wanted! More
by mdunkel6
Employees Worked With
Steve Castillo, Jason Ryan
March 19, 2022
Sorry I didn't check this before I took my car here for service. Every one of these reviews is spot on. Service is poor (e.g. they've "fixed" a strut twice and it's still a problem; they've left the car w service. Every one of these reviews is spot on. Service is poor (e.g. they've "fixed" a strut twice and it's still a problem; they've left the car without a functioning wiper fluid sprayer despite specific requests to fix on two separate visits). But communication is worse - you'll call the service department, get sent to voice mail ... and never hear back. Heck, when I asked to speak with a manager to describe my concerns, I was told I'd get a call back ... then got ghosted. I don't think I've ever given anybody a 1-star review before, but these guys are, um, exceptional. More
by travis
Employees Worked With
Chaz
March 06, 2022
Just bought a Kia from here. Everyone was really nice: Harry, Joe, and the finance guy (Kenneth?) We'll see when it comes to service, but for the purchase, everybody was great. Everyone was really nice: Harry, Joe, and the finance guy (Kenneth?) We'll see when it comes to service, but for the purchase, everybody was great. More
by Tucson
Employees Worked With
Harry, Joe, Kenneth
October 10, 2021
We would have been first-time Kia owners. Our sales rep, Caleb, was polite and informative. However, $5193 over MSRP for a Sorento PHEV? No thanks. Perhaps other customers fall for the "high-demand" nonsen Caleb, was polite and informative. However, $5193 over MSRP for a Sorento PHEV? No thanks. Perhaps other customers fall for the "high-demand" nonsense, but there are other vehicles competing in this market segment without a gouge like this, many carrying premium brand names and ownership experiences. More
by Celam
Employees Worked With
Caleb
September 27, 2021
This dealer is very shady. Their business practices are far less than ethical. My wife tried to buy a sportage from them with a FICO score well into the 750+and she encountered: A salesman that tried to d far less than ethical. My wife tried to buy a sportage from them with a FICO score well into the 750+and she encountered: A salesman that tried to disguise a discount far less than what was quoted Finance manager changed the terms of the deal unilaterally without informing my wife My wife had a trade in owned by me andThey failed to make the pay off on the trade in and falsely told the líen holder that I stated that I would make the pay off directly.. I was never informed as the legal owner of the car. They bypassed me and contacted the lien holder directly. This caused major problems for me as accusations of attempted fraud were made against my wife by the lien holder Everything about the attempted purchase was unethical on the dealer side DO NOT TRY TO BUY A CAR FROM THIS DEALER. THEIR BUSINESS PRACTICES ARE AT BEST ARE UNETHICAL IN MY OPINION!! More
by morenf17
Employees Worked With
Steve
August 17, 2021
Had appt at 9:30 and was told about one and a half hour wait. After one hour and 45 min, asked how soon? Was told our car was not even started yet! I came from way East side of town, and had another appt a wait. After one hour and 45 min, asked how soon? Was told our car was not even started yet! I came from way East side of town, and had another appt at noon. Had to leave without my car even looked at. It's the worst! The people there don't even care! I asked why did I even need an appt time? Taking my car someplace else! More
by Azhusker1961
Employees Worked With
Goofball in service dept
July 13, 2021
If you like getting your car serviced at the dealership where you bought it,, then don't buy from Jim Click. Worst service department experience ever. We made an appointment for 9:30 am 3 weeks in advanc where you bought it,, then don't buy from Jim Click. Worst service department experience ever. We made an appointment for 9:30 am 3 weeks in advance, drove an hour to get there and arrived on time. After checking in we were told it would take about 1.5 hours and be done around 11:00 am. After sitting in the waiting room for 2.5 hours and no communication with us, we asked where our car was. We were told they hadn't even started on it yet and it wouldn't be done until 3:00 pm. We didn't have all day to sit there. They knew when we checked in that it would be delayed and could have rescheduled our appointment, but they let us sit there, wasting our time without a word to us. What's the point of having an appointment? More
by scott perkins
Employees Worked With
John Beeman
June 25, 2021
Service department has the WORST customer service I've ever had! They won't call you and let you know whats wrong with your car or when it will be finished. Totally Unacceptable! Never again will I buy fr ever had! They won't call you and let you know whats wrong with your car or when it will be finished. Totally Unacceptable! Never again will I buy from Jim Click Kia... or any of Click's dealerships! More
by sladej199
Employees Worked With
Cody
