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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,429 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 20 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,429 reviews
May 02, 2024
Everything went well with the process. Our expectations were met. We were granted everything we wanted. Our expectations were met. We were granted everything we wanted. More
by ROSYHDZ2009
Helpful May 01, 2024
I DROP MY VEHICLE OFF ON 8 APRIL 2024 AND THE TIME IT TOOK TO FIX WAS 21 DAYS. I DIDN'T GET MY VEHICLE BACK UNTIL 29 APRIL 2024. I THINK THAT xxxx POOR CUSTOMER SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. TOOK TO FIX WAS 21 DAYS. I DIDN'T GET MY VEHICLE BACK UNTIL 29 APRIL 2024. I THINK THAT xxxx POOR CUSTOMER SERVICE.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. More
by redarmedpanther19
Verified CustomerEmployees Worked With
April 26, 2024
Worst car purchase experience, I have ever had. I purchased a used Jaguar online, worked with a sales person and agreed on a price. This was the easy part. I live in NC and I paid to have the car d I purchased a used Jaguar online, worked with a sales person and agreed on a price. This was the easy part. I live in NC and I paid to have the car delivered. The day the car arrived, the driver didn't have any paper work for car, and the temporary tag was in someone else name. I called the dealer back and make them aware of issues. A week goes by and no contact from anyone at dealership. When the paper work arrives it has the wrong address on all paper work . None of the forms where signed or completed by dealer, I have contacted an attorney. They just want your money. No one from dealer has contacted since I handed the driver a check. 4/23/24-I still have not gotten a signed damage form for car purchased and the temp tag expires this week, I have contacted my DMV here in NC and they don't have any paper work for car. Can you please advise ? More
by trashoutquick
April 17, 2024
He was my favorite service department representative at Jim Ellis. This new staff doesn't even come close! Jim Ellis. This new staff doesn't even come close! More
by complicatedmoves
Employees Worked With
April 07, 2024
I can not rave enough about how great of an experience I had in my dealings with Tate and Bobby. Bobby was attentive and courteous from the moment we spoke. He addressed all my questions and worked with me had in my dealings with Tate and Bobby. Bobby was attentive and courteous from the moment we spoke. He addressed all my questions and worked with me to make the deal happen. Tate was professional and respectful with me when addressing the "deal" regarding my trade-in and cost of the new vehicle. Based on my experience, I would definitely buy from Jim Ellis in the future. More
by CMCFARLANE0
April 06, 2024
Superior service! The advisor did and excelente job. By following up and greeting Thank you The advisor did and excelente job. By following up and greeting Thank you More
by willpichardo
Employees Worked With
April 04, 2024
Salesperson was friendly and easy to deal with. Price I ultimately paid was competitive. Only negative is the necessity of negotiation. Initial offer presented was higher than price listed on com Price I ultimately paid was competitive. Only negative is the necessity of negotiation. Initial offer presented was higher than price listed on company’s own website, but ultimately landed on a good deal. Interest rate initially presented was almost 8%, but ultimately came down to 2.9%. More
by carl_hinkle
Employees Worked With
April 03, 2024
Dewayne and the technician were not knowledgeable at all. Gave wrong information and asked if I wanted to take my car to another dealership. No customer service at all. Gave wrong information and asked if I wanted to take my car to another dealership. No customer service at all. More
by EPERRY1971
Employees Worked With
Dewayne
