Jim Ellis Buick GMC Atlanta

Awesome dealership This dealership is awesome. They are patient and helpful. They worked with me even In the late hours. Jake is a good sales person he helped me finding This dealership is awesome. They are patient and helpful. They worked with me even In the late hours. Jake is a good sales person he helped me finding my vehicle. More

Unscheduled Visit Dropped in on an unscheduled visit for an oil change. Given a two to three hour window for completion. All work completed in a satisfactory and profes Dropped in on an unscheduled visit for an oil change. Given a two to three hour window for completion. All work completed in a satisfactory and professionally manner in a little over an hour. John was very professional and kept me abreast of the status of my vehicle throughout the process. More

Too busy for customers waiting I took my car in just to have a few things checked and suddenly the bill was $4500. That was just too much for me. I called to pick up my car and it w I took my car in just to have a few things checked and suddenly the bill was $4500. That was just too much for me. I called to pick up my car and it was not ready to be driven so I kept calling back for five times; it was very hard if not impossible to get through to the service department to actually get a human on the phone. Finally I said I was coming at three o’clock and I needed it ready to drive to another location and have it checked by someone else. Their estimate was much less. I realize you are a big operation you have lots of overhead and lots of salaries to pay but I cannot afford prices like that. More

Mechanics are good. Communication not so good. Been using service for years. Mechanical staff keeps my car in good condition. Service lane staff don’t return calls when they promise, and constant Been using service for years. Mechanical staff keeps my car in good condition. Service lane staff don’t return calls when they promise, and constantly complain about how busy they are. Very pleasant when they are finally contacted, but would like to see better response. More

A bad experience this time, though usually very good I am a long term, satisfied customer here. But this experience, this day, was far below their standard. MY ADVISOR Was entirely ok and courteous, no c I am a long term, satisfied customer here. But this experience, this day, was far below their standard. MY ADVISOR Was entirely ok and courteous, no complaint there. TIME was about as expected. But I am accustomed to text messages alerting me of progress, and none ever arrived today. Checkout was truly terrible. They were unable to process a Buick Rewards voucher, and it took several tries. A long wait, and an excess charge still remains on my credit card. After leaving, I discovered someone else’s keys in my car. Because I am a long term, satisfied customer, I did the right thing and returned. They offered a free car clean up if I could return, but no time today. I felt I had done them a giant enough favor that my entire service deserved a refund of 100% today. Think of the embarrassment and headache I saved them: “I’m sorry, we can’t find your car keys.” Yes, I’ll give them another chance, but this was a very bad routing maintenance visit. More

Bad bad bad Ugh! Just bad. Very bad. I sat there for 8 hours. For two recalls to be completed on my car. Why? please make it make sense for me because it still d Ugh! Just bad. Very bad. I sat there for 8 hours. For two recalls to be completed on my car. Why? please make it make sense for me because it still doesn’t. More

Very pleasant I have been to a few dealerships and by far the best Customer Service you can ask for. I got the vehicle that I wanted at a fair price without any pr I have been to a few dealerships and by far the best Customer Service you can ask for. I got the vehicle that I wanted at a fair price without any pressure form the employees. More

Frustrated Purchase I came seeking a Costco bargain, spent nearly an hour in discussion and pricing only to find out later That my choice was not the full Costco bargain I came seeking a Costco bargain, spent nearly an hour in discussion and pricing only to find out later That my choice was not the full Costco bargain, denying me the additional Costco purchasing card worth $750. Then, the next day when I received an email saying that my truck was ready I called my salesperson to confirm and was told that it was not. More confusion ensued when I was told she would call me back when it was ready and received a call after 7:00pm saying that she had been trying to call but could not get through. It was not until the next day that I could come by, deliver my check and drive away successfully. Happy with the truck; a little frustrated by the service. More

Terrible follow up I have waited three weeks for my invoice and still do not have it. I have followed up four times and still do not have it. I have waited three weeks for my invoice and still do not have it. I have followed up four times and still do not have it. More