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Jim Ellis Buick GMC Atlanta

Atlanta, GA

4.3
1,626 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,626 reviews

August 02, 2019

very respectful for what I wanted and work dealing to get it I gave the rating I gave I got 19 GMC Terrain I very satified I am riding around smiling telling every one about my car showing everyone my car More

by shutson4042571140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ralph Sorrentino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Bacon
Aug 05, 2019 -

Jim Ellis Buick GMC Atlanta responded

Thank you for sharing your experience with us! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 01, 2019

Easy, Hassle Free Purchase of a New Vehicle The staff at Jim Ellis Buick GMC Atlanta valued my time and made the process of purchasing a new vehicle very easy. I never felt pressured through any More

by AClements
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Quinones
Aug 02, 2019 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your kind words and congratulations on your new vehicle! Please don't hesitate to reach out if there's anything additional we can do for you.

August 01, 2019

How does this happen? As I left the Service Center I checked the tire pressure monitor and my readings were 34, 35, 36, and 37. I continued to observe them on the drive ho More

by WES9389
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortez Heath
Aug 02, 2019 -

Jim Ellis Buick GMC Atlanta responded

Thank you for bringing this matter to our attention. It sounds like our digital pressure gauge may be out of calibration. We set the pressures with an external gauge and in this case failed to confirm the pressure with the vehicles readings. There will always be some deviation depending temperature, so it is common to see front, rear, left and right side tires read differently. However the acceptable range for this deviation is usually two to four pounds and when all things are equal the pressures should return back to a match reading within a pound or two. We are re-calibrating our machine now & would love to reset the pressure for you at your convenience.

August 01, 2019

Fast, courteous, "just right" John Anderson is a pleasure. Turnaround faster than expected. But this dealership CONTINUALLY earns the award for most difficult parking of any dealer More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson
Aug 02, 2019 -

Jim Ellis Buick GMC Atlanta responded

Thank you for taking the time to leave us this feedback, Mark. We will take your comments into consideration to improve for the near future. If you have any questions or concerns, please feel free to reach out to us directly. We hope to see you again soon!

July 31, 2019

Professional Service Good job servicing my SUV with some recommendations that I feel will help my vehicle perform better and last longer. I was pleased with the work tha More

by Ms. T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service repre Brandon Cannon usually services my car, but he was not there on that date--so service rep Cortez Heath took my SUV in for service and repairs., Cortez Heath
July 30, 2019

Vehicle Maintenance Service performed in a timely manner. All issues were addressed. Advisor was professional and knowledgeable. Kept me informed of progress and obtained More

by cherylsBuick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortez Heath
Jul 31, 2019 -

Jim Ellis Buick GMC Atlanta responded

That's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service. We look forward to your next visit! Take care!

July 30, 2019

John Anderson was my Service Advisor Jim Ellis keeps an emphasis on reminding GMC owners that their cars are old -- I don't like it - but there it is. 2012 is not a Grandfathered Auto.. More

by PB0497
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson
Jul 31, 2019 -

Jim Ellis Buick GMC Atlanta responded

Hi there, your positive review means a lot to us and we’re happy we could help you! Thank you so much for choosing Jim Ellis Buick GMC Atlanta as your first choice for service!

July 30, 2019

Great Service The service I received from Jim Ellis was second to none. The service was timely and thorough, they even provided Lyft service to and from my job. More

by RPEARSN7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Anderson
Jul 31, 2019 -

Jim Ellis Buick GMC Atlanta responded

It is great to read such wonderful comments about your recent experience with us! We sincerely value your business and look forward to your next visit!

July 29, 2019

Comfortable Wait Service appointments are never a hassle because the waiting area is comfortable and set up well for those who need to work while away from the office. More

by GMC Jess
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Anderson
July 29, 2019

Great Team! Excellent customer service and management involvement, and they pay attention to what your concerns are and will work with you to meet the goals I wil More

by VASHEJACKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James - Service Manager
Jul 31, 2019 -

Jim Ellis Buick GMC Atlanta responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit. Take care!

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