Jim Ellis Buick GMC Atlanta

New buick encore Nicole was excellent and she went one step ahead to help us finding the new car as well as the trade in.she was perfect..also, finance team was perfec Nicole was excellent and she went one step ahead to help us finding the new car as well as the trade in.she was perfect..also, finance team was perfect as well but only issue i got is after sales inquiries....my trade in vehicle has not been paid till now when writing the review...tried calling the office few times and they kept taking msgs but never returned the call...lady on the phone was rude saying they are busy with the work load so not sure when they can return my call...this is not acceptable after sales More

Check engine service lightd ON! The lights on front panel came on-all RED! The transmission went crazy for a few minutes, my GMC-Terrain moved very slowly at first with warning light The lights on front panel came on-all RED! The transmission went crazy for a few minutes, my GMC-Terrain moved very slowly at first with warning lights still on but it picked up speed so I was able to drive it to the dealer. I took it to service department for diagnostic and possible repair. To my surprise they couldn't find any problem with the engine and computer could not diagnose any problems either. I was very happy that my vehicle didn't need any repair but now I am very concerned about the reason for lights coming on in the first place and that is the reason for checking only 4 Stars otherwise the service department deserves 5 star!! Thanks a bunch for a quick turnaround and checking my truck right away! More

Excellent Service Excellent service! Team greeted me quickly and took excellent care of my vehicle. I dropped the car off so I could run errands for the day calling whe Excellent service! Team greeted me quickly and took excellent care of my vehicle. I dropped the car off so I could run errands for the day calling when the car was ready. More

Excellent service and persone; Everything regarding service is outstanding every time I have been there. The reason for a 4 rating is the very difficult parking. Space is very lim Everything regarding service is outstanding every time I have been there. The reason for a 4 rating is the very difficult parking. Space is very limited for parking or even turning around upon arrival. This will not have an impact on my use of this facility for service, it is top-notch. Thank you More

New mirror Friendly excellent service. Brandon kept me informed and found ways to keep costs down. Loaner car was arranged which helps tremendously. I will Friendly excellent service. Brandon kept me informed and found ways to keep costs down. Loaner car was arranged which helps tremendously. I will continue to bring my car in for service. Brandon was great More

Battery replacement Service was good... Repairs was good... Only issue I had was having to pay for labor for a warranty item...I will labor should have been included in Service was good... Repairs was good... Only issue I had was having to pay for labor for a warranty item...I will labor should have been included in the replacement... More

Mostly good Worlds better than previous experience at same dealership with same car. Just wish there was a waiting area not blasted with TV noise. The small are Worlds better than previous experience at same dealership with same car. Just wish there was a waiting area not blasted with TV noise. The small area with desks (actually more like small kitchen counters in case you want to chop celery while you wait -- not suitable for computer or writing) is immediately adjacent to the tv area. People are courteous, service apparently as expected (no way to tell immediately) and reasonable amount of time. More

It was great! The service was amazing. They fixed my tire in a big jiffy. Everyone was very courteous and nice, and the reception area was quite comfortable. The service was amazing. They fixed my tire in a big jiffy. Everyone was very courteous and nice, and the reception area was quite comfortable. More

Excellent service! Brandon in service is great! Excellent customer service; repair done right. Only place I’ll go for service, and the only dealership where I’ll buy v Brandon in service is great! Excellent customer service; repair done right. Only place I’ll go for service, and the only dealership where I’ll buy vehicles. More