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Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,627 Reviews
Since 2009, Jim Ellis Buick GMC Atlanta has been a full-service dealership providing new and pre-owned Buick and GMC vehicles to Atlanta drivers. As a member of the Jim Ellis Automotive Group — which includes 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is a six-time CarFax Lifetime Top-Rated Dealer, including 2024. Visit Jim Ellis Buick GMC Atlanta at 5862 Peachtree Blvd., Chamblee, GA 30341, or online at JimEllisBuickGMCAtlanta.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 1,627 reviews
July 29, 2019
Great Team! Excellent customer service and management involvement, and they pay attention to what your concerns are and will work with you to meet the goals I wil Excellent customer service and management involvement, and they pay attention to what your concerns are and will work with you to meet the goals I will always return to this dealership! More
by VASHEJACKSON
Verified CustomerEmployees Worked With
James - Service Manager
July 29, 2019
Best buying experience ever. I knew what I wanted. That ha the perfect vehicle for me. It was hassle free throughout the process. My first GM product but not my last. I knew what I wanted. That ha the perfect vehicle for me. It was hassle free throughout the process. My first GM product but not my last. More
by Dwightvannwood
Employees Worked With
Other Employees :
Dwight Wood, Michael Mills, Blake Delacroix Kenya
July 26, 2019
Service Visit I have been coming to Jim Ellis GMC for about 7 years. I have purchased two GMC Terrians during this period. I first met Cortez when he work at the "o I have been coming to Jim Ellis GMC for about 7 years. I have purchased two GMC Terrians during this period. I first met Cortez when he work at the "oil change location." He goes the extra mile to insure customer satisfaction. He is a credit to your dealership. More
by DSHORTSMAR
Employees Worked With
Cortez Heath
July 26, 2019
Great guidance w/Extended warranty The special warranty for my issue (air conditioner failure) was just over the limit by 5000 miles when it failed, leaving me out of the warranty. Gre The special warranty for my issue (air conditioner failure) was just over the limit by 5000 miles when it failed, leaving me out of the warranty. Great advise from the Service Adviser to use my extended warranty benefits, including the one-day rental car for a positive outcome. Well done. Only thing we missed was I was very close to needing oil service. I would have had that done at the same time had it been noticed. More
by FRANK.THOMAS
Employees Worked With
John Anderson
July 25, 2019
Great experience John and Mike were straight shooters. The car was well priced, and Mike was very good at his job, and was able to get the deal done to our liking. John and Mike were straight shooters. The car was well priced, and Mike was very good at his job, and was able to get the deal done to our liking. Thanks to you both More
by alexanderc32002
Employees Worked With
John "DOBS" Nadobny, Michael Mills
July 25, 2019
ISSUE WITH THE BATTERY Competent customer, but for a car battery change I spent $ 369.00. In my opinion very expensive, considering that a battery can be bought for $ 90.00 Competent customer, but for a car battery change I spent $ 369.00. In my opinion very expensive, considering that a battery can be bought for $ 90.00. More
by SERGIO.BIVONA
Employees Worked With
Miss. Monica
July 25, 2019
lacksidaysical service Desk attendants attitudes were indifferent to annoyed. Service was incredibly slow. I accidentally went to Jim Ellis Chevrolet service next door first Desk attendants attitudes were indifferent to annoyed. Service was incredibly slow. I accidentally went to Jim Ellis Chevrolet service next door first. There tbe staff was amazingly helpful and friendly which really made Buick GMC’s service center look bad. The phones weren’t working so when the car was ready for pick up, we couldn’t speak to anyone. Email or text would have been fine, but the I accommodating staff just waited for phone service to work. Upon pick up, I was left in.a waiting room in excess of 45 minutes even though the car was ready. There was no, “I’m sorry you’ve had to wait,” or explanation offered. It was really quite shocking especially after the sales staff had been exceptional during my purchase just a few months ago. Blake Kenya, my salesman, is a perfect 10 and I would use him again. I will never go there again unless I absolutely have to use dealer service. The one exception — I hadn’t been able to figure out how to set the driver’s seat memory and the gentleman from the back (mechanic) was super nice and friendly and showed me how to set it. More
by JEANDICKERSON
Employees Worked With
I don’t know the name of service person, so I clicked them all., Tom Rickard, Elise Schaaf, John Anderson, Cortez Heath
July 25, 2019
The sale was great; the service even better! When I purchased my new GMC Canyon I got a great deal. My sales person, Dave Mathews, was with me every step of the way (regrettably he has since move When I purchased my new GMC Canyon I got a great deal. My sales person, Dave Mathews, was with me every step of the way (regrettably he has since moved out of the area). The only issue I had was an add-on bed cover leak. The Sales Department tried to resolve the issue to no avail. Scott Bergstrom, the Service Manager, came on board and worked tirelessly with local technicians and GMC staff until the issue was resolved. I can't even imagine how many hours the staff at Jim Ellis GMC worked to resolve the issue. Everyone from the General Manager, Dave, Scott and even Mr. Ellis himself took personal interest in ensuring I was a happy customer. I encourage everyone I know to use Jim Ellis GMC anytime they need repairs or are interested in purchasing a new vehicle. More
by Happy Bob
Employees Worked With
Scott Bergstrom, Dwight Wood, Michael Mills
July 24, 2019
Perfect Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everythi Very efficient experience. Everything was completed quickly and effectively. Very well done and enjoyable experience. Brandon took care of everything, making sure necessary items were taken care of in the allotted timeframe. More
by ASLLOYD78
Employees Worked With
Brandon
July 24, 2019
Finance Experience I didn’t like/nor enjoy the fiancée experience after having such a great interaction with Blake. I purchased a vehicle on Friday and left with the ve I didn’t like/nor enjoy the fiancée experience after having such a great interaction with Blake. I purchased a vehicle on Friday and left with the vehicle and didn’t even get any paperwork for the car till the following Tuesday. You all do a great job advertising and staying in communication when someone is looking but once they come in after the sales person the service isn’t a good. I wanted to know options once i purchased on if there was a return policy and your internet person couldn’t answer or get back to me on that. I felt like when i went in to the finance office i was being pressured to get gap coverage which exceeded what i wanted to pay; however, instead of focusing on that and having me feel like i was making a bad decision it would have been better to say you can’t return the vehicle even if the next day. When a customer has to feel like they aren’t important and have to wait 4-5hrs to purchase and then pressure applied on the decision of what they can afford they won’t want to come back to buy again. If it wasn’t for Blake Kenya i would have left because i felt like he valued me as least as a customer. More
by dforest28
